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Employee Turnover, Improving Client Care And Experiences

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employee turnover, thus improving client care and experiences. This would improve the quality of client services and their overall satisfaction. Another benefit would be increased staff retention. In order for this change to be feasible there would need to be a willingness of behalf of the board, CEO, and management team to operate with transparency and keep stakeholders informed about the future plans of the organization.
Organizational Assessment and Data The data collected regarding the barriers in communication and negative staff work experience resulting in inadequate client care was derived from staff and clients ' reactions and testimony. Following the appointment of the new CEO and the organization 's environmental transition from a client and family focused agency to a financially oriented business, several senior management personnel, as well as some of the direct staff have resigned from their positions only to take the same or similar position at a competing agency. Those that remain have voiced their dissatisfaction about the reduction of their benefits, a lack of access to knowledge about the organization 's future, and the lack of equality in treatment in comparison to the clients. The most frequent complaint among staff was the unwillingness of the CEO and executive team to inform the agency of their vision for the organization and believe that the CEO and executives are withholding that information because it will not be well received by the agency.

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