Engaging Communication Skills

For this question I am going to explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

Approaching the task of having to communicate with your customers to affectively resolve their problem can be a difficult task, therefore using various negotiation techniques in the process will be very important. Before anyone would contact a customer regarding their problem, you would always need to know what has to be achieved in the long run of the discussion, as you will effectively be working towards what’s best for their service whilst it being beneficial towards both customer and the organisation. Sometimes customers may need something improved on their service which is out of the ordinary, therefore it is my task to comprise and introduce other products or services that we have available to offer in order for their satisfaction and a positive customer experience. Listening carefully is one of the most crucial aspects of negotiation, as you must be able to offer new products and services whilst communicating with customers, which can be proven to be quite the task itself, therefore you would always have to be alert and listen very carefully to their needs in order to offer them the correct product or service for their need.

During the course of this semester; the variety of writing styles and essays assigned to me in my communication skills class encouraged the development of my writing skills, as well as provided me with more self-assurance in my abilities. My writing, research, and presentation abilities enhanced through practice, determination, and the understanding I gained during this course. With every single writing assignment, I learned new innovative approaches and skills, which enhanced my abilities to improve my thoughts logically, enabling me to write more clearly, and to organize my papers more effectively. At the beginning of this semester; despite the fact that I already knew the terminology MAP: message, audience, purpose; I never really

Dorothy and I have been friends for 11years now. We meet at a nursing home where we both work as CNA’s . She is no long a cna , she does something completely different. We can go months without talking and then decide we need each other. We can start right back up where we left off. We have been there for each other though up’s and down’s. I can call her anytime and she will answer. We need to spend more time together and commutate more. When she would call I would be always busy with school or work. I didn’t making time for her like I should. I hated doing this because I knew it hurt her feelings and one of these days she is going to get fed up with it and stop being my friend. So I started making

You are aware that there are a number of factors that influence the care that is being

9) Explain how to deal with different customer behaviours and personalities to achieve customer satisfaction.

This commentary will provide a reflection of the author’s key skill competencies, particularly focusing on communication, teamwork, problem-solving, interpersonal skill. A summary of these keys skills will outline the author’s key strengths and areas for future improvement relative to either current weaknesses and or challenges.

My goals in communicating with consumers to promote my product is going to be to have feedback and communication both ways so that I am able to do any changes and get a better understanding of the ages of my target audience. I also want to be able to change any price points that need to be adjusted so that I am to make the product perfect for the target audience., personal selling.

P3 – Explain how focussing on the customer, by providing good customer, is essential to retailing

Interacting with your customers is a great way to gain that trust and build that loyalty with your customers. Talking to your customers and getting to know them shows that you are interested in them and really wants to get to know the type of person they are. Also communicating with your customers will help you find out more about what they like so the sales will go pretty easy because you already know what your customers like.

To improve communication within the team members, it need to Implement a strategy to promote the effective communication is important. Therefore, promote effective communication techniques may involve: Listening, giving feedback, positive attitude.

Communication is an area that all companies must value. If a customer has a need or want they must be able to communicate that to the company. This will allow the company to achieve optimal satisfaction with their customers. This will be beneficial to the company because with optimal customer satisfaction

Listening is a vital element of communication and it is very much different from hearing sense of human. A meaningful communication requires both a good listener and a speaker. However, the effect of a listening style may vary depending on the occasions and situations a listener is in. Sometimes, speaker exhibit ineffective style such as defensiveness, ambushing, pseudo-listening, stage hogging and selective listening in their communication tracks.

A good salesman would have various strategies to respond to given signs, increasing the probability of a successful sale. Failing to respond to the customer appropriately can almost guarantee the salesperson has failed to make a sale. Goman (2012) posted an article on Forbes titled “Knowing When to Back Off” describing an interaction she was observing between a salesman and a potential client in a bar. In a short paragraph she talks about how the salesman appeared to be doing well verbally, but he was putting the client in an uncomfortable position by sitting too close to him. The client began to inch away very slowly, and the salesman did not notice any of this. The client eventually ended up leaving the bar after excusing himself to make a phone call. The salesman failed to understand the client’s basic need of personal space, which cost him the sale. Had the salesman recognized the non-verbal message being sent by the client, the client may have stayed. So it can be seen that developing this social awareness with emotional intelligence and understanding the needs of the customer become very important for the success of a salesman. The salesman would have to know about how to react to the emotion and message being conveyed with body language and control these emotions in order to lead the dialogue in the direction which hopefully leads to a sale.

Knowing your customers and their needs always help in satisfying rather delight those customers. The satisfied customers are more likely to be retained than the unsatisfied or the less satisfied customers.