Enhancing Productivity in the Australian Hotel Industry: the Role of Human Resource Management

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Nankervis, A. R., (1993). Enhancing Productivity in the Australian Hotel Industry: The Role of Human Resource Management, Research and Practice in Human Resource Management, 1(1), 17-39. Enhancing Productivity in the Australian Hotel Industry: The Role of Human Resource Management Alan R. Nankervis Abstract The Australian hotel industry is at the crossroads. As part of the tourism strategy of the present Federal Government, it is charged with catapulting Australia out of its economic malaise. The industry is, however, constrained in its development by market fluctuations, an oversupply of accommodation and outdated human resource management practices. Several recent research studies have underlined the significant…show more content…
This paper, aiming to contribute to the debate on quality assurance in the Australian hotel industry, focuses on the crucial components of effective human resource management programmes in resolving and value-adding service, productivity and profitability in this industry. Considerable problems currently exist. However, substantial opportunities are also available to hotel managers, supervisors and human resource specialists to ensure effectiveness, cost-effectiveness and global competitiveness within this crucial industry sector.

Industry Characteristics Nils Timo (Timo, 1992) observes that the Australian hotel industry is characterised by … gendered labour markets, a relatively young transient workforce, a culture of casualisation, seasonability, and the development of internal labour markets.” Not an ideal scenario for a burgeoning and crucial economic sector! The recent Australian Workplace Industrial Relations Survey (AWIRS) (Callus, 1991) confirms some, but not all, of these assumptions. Gendered Labour Markets On the issue of “gendered” labour markets, AWIRS found that some 56% of employees in the “recreation, personal services and others” category are female, comparable to the proportions indicated

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