Enhancing Productivity in the Australian Hotel Industry: the Role of Human Resource Management

This sector works closely next to some other sectors within the hospitality industry. People frequently enter this moving sector from the fast food (quick service) outlets, restaurants, bars, cafes, pubs, catering or food services. Hotels were always major providers of food services, entertainment (business and conference services), leisure and sporting. (Cooper and Shepherd, 1998)

Employees are one of the most, if not most important resources or assets for tourism and hospitality organizations in their endeavor to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organizational performance.

Cascio, W. F. (2006). Managing Human Resources: Productivity, Quality of Work Life, Profits. (7th Ed.). New York. McGraw-Hill.

The balanced scorecard highlights the hotel’s strategic objectives, which highlight the desired performance levels. The identification of staffing needs may lead to the analysis of individual employee roles against the available resources. The processes will ensure employees are provide with the required resources necessary in enhancing their efficiency and effectiveness pertaining to the overall process. The development of employee skills together with the provision of the required resources leads to increased hotel efficiency and effectiveness leading to increased revenue and hotel growth in the market (Papalexandris et al.

This report is going to present the importance of planning, recruitment and selection, training and development, reward management in the human resource management of hotel industry. For detailed consideration,

The area of human resource management has transformed passing through a long path which started as personnel management initially. Personnel management involves recruitment and to keep the record of payrolls, dealing with retirements, promotions and various other similar issues. With the passage of time, gradually, the personnel manager is supposed to have an important duty beyond the boundaries of HR sector of an organisation and within the organisational process of decision-making process. This particular area forms a link between practices of HRM and organisational performance (OP). It has been proposed that HR resources efficiently contribute towards profitability of organisation by enhancing or by maintaining company’s competitive advantage. This claim can be considered plausible because the human resources convert the physical investment in to productivity (Singh et al., 2012). Scholars have

In this world, people are the most important resources for business. This is extremely genuine with respect to a service-intensive sector, which is Hospitality and Tourism (H&T) industry (Baum, 2006). In this industry, development support should emphasize on the staff with high quality of performance and skills so that the hospitality and tourism industry can reach the level of full business potential and it is the main factors to underpin the competitive success in this industry (Baum, 2006).

With the development of social, also hospitality industry also have large change. Middleton and Lickorish (2007, p70) described UK’s hotel in the 19 century, unlicensed hotels and guesthouses, mainly built and offering less than ten letting bedrooms, they are provided all commercial accommodation in the resorts. The hospitality industry was poor, according to Middleton and Lickorish

Hotel developers in Harare, Zimbabwe face a multiple number of challenges in developing a successful operating condition. The chapter reviewed literature related to hotel operational challenges as in accordance to the research study objectives. However, due to the limited studies done locally in this research area, most of the literature is reviewed and cited from foreign research studies. The issues discussed include; hotel financial constraints, labor force conditions, operating costs among others. Though the hotel industry is the fast growing sector in Zimbabwe, there are quite number of operational challenges that are still faced by Harare hotels.

The hotel industry is one of the most prolific industries in Australia due to its presence in society and, the impact it has on the nation’s economy. Advances in technology since the end of the 20th Century have allowed the service market of a hotel to develop rapidly (Hilton Melbourne South Wharf

The aim of this report was for students to undertake research into factors that drive change in business as a whole, why they occur and how it can impact upon the management of hotels in the future.

There is now a growing importance shown to the role that employees play in an organisation, as people, if managed well, can be a vital asset in helping to achieve organisational goals. People form the majority part and are essentially one of the key resources that aids the organisation in achieving its success. Inarguably, organisations would never be able to operate, yet alone flourish, without human resource. It is therefore imperative for organisations to put in place a comprehensive system that will exploit the knowledge, skills and abilities of employees to their benefit. This system is widely regarded as the Human Resource Management (HRM) system. Boxall and Purcell (2003) suggests that a comprehensive and synergised HRM system plays an important role in providing sustainable competitive advantage for an organisation by enhancing organisational performance. Indeed, many literature reviews and past research done investigating the relationship between HRM practices and organisational performance show that firms who utilise HRM practices do generate a higher level of performance. More so, some studies indicate that there are specific HRM practices that are evidently more efficient than others, giving name to be ‘best practices’. This brings about the notion of the Universalist theoretical perspective, which identifies a set of HRM policies and practices that is universally associated with improved performance for all types of organisations and all types of employees

Australian hotels are one of most luxurious areas in the whole world. The hotels management is excellent and safe guarded following the support from both private sector and the government (Carroll, 1991). The services get promoted through the internet making hence providing a large market for the hotels. Moreover, the hotels have a history of

Finally, when looking at the different occupational groups of the Hotels and restaurants sector, some differences can be traced between the new and the old Member States. The old Member States (EU15) have significantly more managers of small enterprises than the new Member States, implying that the importance of SMEs is greater in the EU15. The core occupational group of the sector is the service workers and shop and market sales workers, comprising more than half of the total employment in the sector. Changes in the share of occupations from 2000 to 2007 are very small, making it hard to identify 3

A standout amongst the best associations in the tourism industry is the "hotel", which is the principle dialog of the present exploration. Hotel chiefs assume the most essential part and obligation to the having so as to flourish of the hotel, the learning of how dealing with their human resources, or employees. In hotels, employees assume the most imperative part in light of the fact that the majority of the critical errands there are finished by the employees as these individuals are in direct connection with the visitors, so they can leave viable effects on the clients. No association can accomplish its objectives and goals, without individuals, Drucker, 1999 referred to in Jordan, (nd, p.3), states that "employees are viewed as a vital data for the generation of merchandise and conveyance of administrations" (Alawi, 2005, p. 225). So now this can be expressed that human resource administration is exceptionally fundamental because of the effects and parts that employees leave on the execution and accomplishment of the association. Mihaela, Daniela and Ionel,(2006, p. 54) contend that "human resource administration is the whole arrangement of exercises that spotlights on