Enterprise Software: The Balance of Power Between Users and IT Staff

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Enterprise Software: The Balance of Power Between Users and IT Staff Introduction The balance of power between the power users in business units one the one hand and the IT staff is shifting quickly. In addition to the pace of learning occurring in business units, there are economic factors that are working in favor of the software experts emerging from business units. The power users now have the responsibility to make core technologies quickly deliver business results. And it isn't just at the managerial level; many of these experts emerging in business units are being motivated by the business unit directors and vice presidents to master enterprise software fast. Directors and VPs want to be able to quickly align these systems and their powerful features to strategies and initiatives without waiting for IT. The Rise of the IT Strategist and Marketing Technologist: Collision Course Many CIOs (Chief Information Officers) today started their careers by tending to mainframes, keeping them running, and making sure accounting reports are out on time. They also were very effective in making new enterprise software purchases, as they often used risk assessment and mitigation as their only strategy. This worked very well in the last three decades as enterprise software companies would build entire financial models to support this strategy. A core part of this strategy fo selling on the part of enterprise software companies was the focus on creating information and knowledge
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