Equator Coffee Observation

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The organization that I observed was Equator Coffee & Teas, which is located inside the Martin Luther King Student Union Building of the University of California, Berkeley campus. The observation took place on Monday, March 28, 2016 from 11:18 a.m. to 12:48 p.m. The position that I observed was the cashier. In the first half of my observation, there were constant flows of customers coming in and out (over 10 people in line at a time). However, the line progressively slowed down as lunch time started to occur. As a result, there were no more than 6 people at the line and there would be brief instances where there would be no people in line. There was only one cashier and two espresso makers that were working at the back counter. The two espresso
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