Eric Willey's Case Study: After Call Work

Satisfactory Essays
On 4/4/2017 Eric Willey was observed by his Direct Supervisor with his phone in a non-productive state, After Call Work (ACW), for three minutes. After several additional minutes, the Supervisor reached out to him via Instant Message (IM) and inquired if he needed assistance. Eventually, Eric responded that he did not need help and was taking medicine for his back pain. When the Supervisor furthered reminded Eric that he should not be logged into ACW when handling personal issues, Eric replied in IM, “LOL, it’s not like I can tell the pain to only happen on my scheduled breaks.” See attachment for completed IM conversation. Eric’s behavior during the interaction with the Leader is deemed unacceptable and unprofessional. On 4/4/2017, Eric’s
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