Eric Willey's Case Study: After Call Work

Generally, he does not use his time in an efficient manner. Even now without his phone he will find other distractions, such as talking with peers rather than working.

I had the opportunity to job shadow at St. Mary's on April 3rd, 2017. Several different technologists made my experience very pleasant. They would explain the procedures, what they were looking for and asked if I had any questions. It was very helpful because it made me feel comfortable.

The front desk assistant has been texting while checking in patients and was not answering the phones. I took the assistant out to the side for a moment and asked if there was an emergency. The assistant said no, and I kindly reminded her that having cellphones out while working is a HIPAA violation. The assistant told me she has a hard time juggling both patients and phones. I coached her to take care of the patients first and if the phone rings, to answer it and ask if they could hold for a minute. I will be checking in with the assistant more often to see her progress.

The flip phone came to life, lighting up the screen. It was an annoying piece of issued equipment for any police officer, vibrating and dancing on the nightstand in the middle of the night, but it was absolutely crucial when not in the office or working the street. Virginia Beach Homicide Detective Jerry Anders had been called at home, twelve-thirteen, on Tuesday, and notified by Chief Dispatcher Marlin to respond to the city’s most recent

It is also known that internet usage on cell/smart phones is a growing problem in the work force. Businesses are reporting that productivity and quality customer service is declining as a result of smartphone use. Cell phones in the workplace will cause disruptions such as talking loudly as well as loud ringtones, interrupting meetings, inappropriate, personal conversations, internet use, and gaming. According to a survey conducted on 145 out of 260 Chesapeake Fire Department employees, 56% claimed “Cell phones frequently interrupt training, meetings, and face-to-face conversations, which most consider rude and inconsiderate,” (How does the use of cell phones impact the Chesapeake Fire Department?, Long, n.d.).

been used a lot and it been used to text your colleagues or your boss when you are

In a new era of technology, cell phones are often times the primary tool used by staff in the workplace, whether it is status updates, workplace selfies and pictures shared. It now poses a new threat to PHI and HIPAA. Staff may think it is okay to speak about a patient they encountered, or a disagreement with a supervisor or co-worker in the public setting. However this can be

On October 31, 2017 during a meeting with your direct supervisor Nicole Tanguy and Associate Director Melissa O’Karma, you became visibly agitated and walked away from the conversation before it was complete. When asked to return, you proceeded to raise your voice and communicate in a combative tone.

At the end of the meeting a schedule was decided upon and has been out into action. Reporting information to other team members is important and is done through documentation. This week the family of my patient has asked that I start reporting each visit to them. So that I respect the privacy of my patient and the primary caregiver, I only report the general guidelines of the visits. For example, I would report that there were no signs of skin break down according to the nurse. I would not report the conversation I had with the caregiver. Each report that is sent to the family is copied and sent to my supervisor. The last thing I did this week was attend a seminar where my supervisor spoke about grief during the holidays. I learned that grief is intensified during the holidays and many people who are grieving feel obligated to be happy when they are not. The main point of the seminar was that grievers need to be supported during the holidays and should be allowed the opportunity to grieve in their own way.

After these incidents the supervisor sent out an email in the January of 2015 to other employees so that they could

In this case the manager needs to evaluate the situation and talk to the Vietnam Veteran to explain him the conditions of the new position. The fact new position required most of the time sitting behind a desk wouldn’t be beneficial for the lowe-back pain of the Veteran. The manager would need to do some accommodation to give the new position to him. The Vietnam Veteran cannot lose his job because of the Veteran’s Readjustment Act of 1973.This act protects all veterans with disabilities who served during the Vietnam War. One of two female workers on a road construction crew complains to her supervisor that she feels uncomfortable during breaks, because other employees routinely tell off-color jokes.

Due to high amount of stress between school and family, Mia’s immune system became suppressed. Her parents expect a lot from her since she is the first one to attend college; however, they could not understand Mia’s heavy school loads. Mia also has to help out with her family business. Sometimes Mia has to wake up at 4 a.m to prepare food then go to school. Last but not least, Mia also worries about her parents’ health status.

Rick talked to me after class (4:15pm) about the incident that happened. He said that he fell off the treadmill because the previous member who used it didn’t turn off the treadmill. I asked him if he needed anything, he said no and that he was fine. I told him that I will write an incident report, he said that it would not be necessary.

I’m truly excited to nominate Andrew Shiver for the lead of the year award. Andrew has been with Mediacom since 2007 and has had the opportunity to learn various roles so far in his career. During shifts within Mediacom his prior position as Dispatch Lead was moved up to New York. As a result Andrew received a new position as a call center CSR. Upon his new title Andrew quickly showed his leadership skills and was promoted to call center lead within just six months. His perseverance along with his impeccable work ethic has been obvious by his determination to succeed through the challenges which were presented.

24-7 Intouch is an award-winning call centre which only started as a small telephone services company. It was started by Greg Fettes, who is the Chief Executive Officer and President of the company alongside Jeff Fettes, who is the Chief Operating Officer they have both been in this business for over 15 years now. The role of this company is to provide small, midsize and enterprise businesses with services such as, customer service, live chats, sales, order placing, emails, emergency and direct response, live receptionist, help desk, agents, alongside many other different services. A few examples of the companies that 24-7 Intouch works with are; Lyft which is a transportation network company, Sephora a cosmetics store company, Le Chateau a fashion company and True-blue an onsite workforce management company. As mentioned earlier, these are only a few of the many companies that it works with. Its branches are in Canada, the United States, Guatemala and it is currently opening a branch in the Philippines.