Ernst & Young: Processing Personal Tax Returns

758 WordsApr 15, 20144 Pages
INTRODUCTION The purpose of this memorandum is to illustrate the reason behind the inefficiency of Ernst & Young when filing personal tax returns. In addition to a process map indicating the process that the staff is required to go through and time each process takes, discussion on how such process can be reengineered will follow. Finally, under the assumption that the concurrent technological support is available, an analysis on the cost and benefits of new information technology will be provided. EVALUATION OF PROCESS Although Ernst &Young believes that extra checks in the office to prepare personal tax returns build a key competitive advantage, the process in which it takes to generate one personal tax return may be excessively…show more content…
It will also eliminate the time necessary for employees to make photocopies of information slips, since such items would be scanned and stored in the database by full-time employees upon receipt. The cost to install such a system may seem unaffordable while much effort is needed to keep it updated, but with the growing market for Ernst & Young’s services, the benefits will only outstrip the costs, as it is already proven by the application of the system all over the world today. CONCLUSION In conclusion, it is obvious that the process in the London Office has created much inconvenience and needs to be reengineered. Tax returns are no doubt an important part of the office to maintain long-term relationships with other companies, and thus much focus is needed to increase efficiency in both the long and the short term. While updated and complete software could not alleviate the problem, it is the most efficient to acquire more capital hardware that will allow more capacity for inputs and
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