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Escalation Procedure In The Workplace

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In the workplace people have different skills, experience, strengths and weakness when dealing with daily tasks, it is important for an organisation to become well aware of this and setup problem escalation procedures to take advantage of employee knowledge to resolve them efficiently before they cause interference with the business. An escalation procedure is a plan that can be carried out if problems are too difficult for the lower level employee team to handle, the issue will then be sent to the next level of staff on experience in steps until the error is fixed. A scenario in a college would be a staff member having problems with a system that is continuously restarting and needs the assistance of an apprentice to configure the problem
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