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Escargo Case

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New Process for Check in and Checkout at Escargo No Yes …show more content…

From the perspective of quality, the new process at Escargo complies with industry standards. In the Escargo Case study several industry standards have been given. These standards have been included in the new process. The process mapping for check in and checkout have been given. Compliance with industry standards ensure that quality of service at Escargo will improve. Most importantly the check in and checkout process will be completed faster because of training of desk staff, bell staff, and other hotel staff. One of the most important requirements of industry standards for check in and checkout process it that the check in process should be completed within four minutes and the check out process should be completed within two minutes. The new process developed by me complies with this …show more content…

The chart for the new process has been given. The process map shows how meeting rooms are allocated to guests. At the inception the customer asks for meeting room availability. The desk asks the guest about the capacity of the meeting room he requires and the timing when the meeting room is required. If the capacity of the meeting room matches with the meeting room at Escargo and the timing of the customer is such that the meeting room is available the guest request is accepted and the meeting room is booked for the time requested by the guest. At the time when the customer has booked the room, hotel staff will escort the guest to the meeting room and show him the facility. If the guest has any equipment to be used in the meeting room, the bell will carry the equipment to the meeting room. The details of meeting room booking are entered into the customer account and charges are made to her account. The transaction is closed when the guest leaves the meeting room. The offering of meeting room at Escargo will improve its value because guests can now conduct meetings at the hotel. This will enable the guests to conduct more business at Escargo. Escargo will have to make capital expenditure on building or refurbishing a room and converting it into a meeting room. The desk staff, hotel staff, and bell staff have spent time whenever a client asks for a meeting room. Further the cleaning staff will

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