Essay

People – One of the many things good about Southwest Airlines is that the kinds of people who are heroes of the organization are people who care and go out of their way to help the customers. They’re the ones who are celebrated and held up as shining examples. Additionally, high levels of satisfaction among employees can be attributed to Southwest employee policy. Happy employees can provide high quality service and bring more customers back. To reinforce the culture of hard work, high-energy, fun, local autonomy, and creativity, the company provided continuous education program to employees. If you can help someone out or brighten someone’s day, be it a co-worker or a passenger, you’re doing your job well.

Southwest Airlines ' felt as if the workers who actually went out of their way to aid customers, did in fact, deserve a public praise or hand shake. So each and every month Southwest 's magazine Spirit would printout a story or article of one special worker who went out of their way to deliver the best/exceptional customer satisfaction.

Southwest Airlines Southwest is a major player in the airline industry, which employs nearly 35,000 individuals. According to an article, (Hollis, 2003), Southwest Airlines has taken a different approach to building interactively relationships with the company, with employees, and with its customers to ensure the success of the business. As a result, Southwest has sustained an enhanced growth and profitability when most airlines struggle to avoid bankruptcy. Fritz Petree, Senior Manager Career Development Services, states, “Southwest philosophy is to hire for attitude and train for skill” (Hollis, 2003, p. 2). Southwest has successfully launched Virtual

After a few blinks in surprise, the woman turned to the computer and started typing. “I don’t have anyone by that… oh wait… His name just popped up. He is through the doors. Take the left and he should be at the end of the hall,” she said then hit a button hidden by the desk.

“We will be landing shortly.” The pilot’s muffled voice says over the sound system. Evan stands up and saunters quickly towards the plane’s cockpit, so I grab my phone and turn off the pop music I was listening to, and I nudge Fran who, to no one’s surprise, fell asleep again.

Total Resource Network (TRN) congratulates Southwest Airlines for thirty-eight years of consecutive profitability. This is a major accomplishment that should be applauded especially during this economic recession and recovery period. Southwest’s success has been attributed to their core values and mission that begin with their employees and exceptional customer service. These two attributes along with low airfares have

There are interesting facts that Southwest’s approaches to business are based on fun, trust, community, and family. For example, at Southwest, there is little cross training except for only two formal teams: the marketing and reservations department. This means that Southwest promotes mingling with the employees for informal networking and helping each other out, in spite of their job assignments. “Flight

As the low-cost leader, Southwest spends an inordinate amount of time focusing on its mission, vision, culture, and goals. This concentration allows Southwest to rank as one of the 100 Best Companies to work for in America. The employee’s attitudes and efforts lead to fewer customer complaints and more on-time arrivals and departures.

Southwest Airlines has been in business for more than thirty years. Presently, operating airplanes and flight services is very competitive, and in most cases, is not cost-effective industry; however, Southwest Airlines has been consistently profitable company, which is successfully designed with the intention of achieving high growth. According to an interview of Southwest Airlines former CEO, Herb Kelleher, when he visited Graduate School of Business at Stanford University, despite all airline industry challenges, the “low-fare airline has grown into the third largest in the world as measured by the number of passengers carried, and the largest with destinations exclusively in the United States” (2006). To the customers, Southwest

Southwest for many customers have been known for being one of the best companies in the country. Its organizational structure was based on gaining respect in the industry and also being known for having great customer service and fewer flight delays than any of its competitors. Southwest did this while remaining competitive and also being profitable (Nisen, 2016). Herb Keller played a great role in the development of culture for Southwest. Herb placed great concerns on culture and also the customer experience, this philosophy was in place from other CEO’s as well. Many companies want to know the reason that Southwest is so successful. Kelly stated that “ it's not a job that you do for six months and then you just say, "Well, that's behind

“Your mother sent me your guys’ address,” she told the frightened boy “ I haven’t seen you in so long!”

“Good thing I haven’t started. Don’t worry, we can go ask mom what’s going on, surely, she will know.” The boys scurried around the room looking for their phones. After finding them, they used the flashlights on their phone to go down the stairs.

Southwest expects its employees to come up with initiatives and to have candid meetings of frontline employees and managers [4]. The company expects its managers to spend at least a third of their time walking around the facilities and interacting with employees and customers to obtain data on how Southwest can improve.

Through their personal behavior and company’s actions, Southwest’s leaders have shown that they practice what they preach and are serious about fostering a very particular environment. By valuing loyalty and doing everything to avoid layoffs, being a genuine price leader instead of merely claiming to have low rates, creating “culture committees” at times of fast growth and having a strong community outreach program Southwest has shown employees that the company truly believes in its principles. That has enabled Southwest to truly earn its employees’ trust and encouraged employees to genuinely embrace the company

Southwest Airlines has responded well to the control mechanisms in place at the airline. The corporate culture at the airline breeds new leaders. The people of Southwest Airlines are