Essay On Call Center Complaint

This episode of care occurred in a community setting. Sara has a diagnosis of Alzheimer's disease. She live alone, has no children and is a diabetic. Sara does not speak English and her first language is Polish. Sara support worker developed a close relationship with Sara but said recently her dementia as gotten wrong and she sometimes does not remember who she is. Sara has cellulitis on her legs and was refusing to let the support worker change her dressing. She kept saying it was ok and she didn't want it to be changed. The student nurse and the district nurse tried reassuring Sara and explaining why it was importance to treat her leg but she just became more agitated and aggressive. The district nurse and support worker knew it was important

If the physician continued to be dissatisfied later in the week and felt that I was now the problem, I would begin by letting the physician know what has been done up to that point to address his original concern. Next, I would apologize that he feels the way he does. Moreover, I would make sure that the director of ambulatory care, my direct supervisor, is aware of the physician’s complaints so they can appropriately investigate and address

product/ service bundles to meet customer needs. How can they do this and how can

The resident was uncivil by calling the patient a “She-Male.” It is possible for the patient to delay seeking testing and treatment due to insensitivity among health care professionals.

As noted, on February 29, 2016, the patient was nonetheless admitted to the UCR hospitalist. This was a senior member of the UCR hospitalist team who knew or should have known all of the policies and procedures for admission, and should never have admitted the patient as an attending to the hospital. In so doing, he was directly and deliberately interfering with the doctor patient relationship.

As I drank my coffee, I had to call the night nurse to get report. The night nurse reported to have an overall quiet night, although she did receive a call from Mrs. Patsy’s daughter at two AM. The family reported that she was no longer eating, drinking or

I could not agree with you more. I also believe that Mrs. Wallace is not receiving the care that is warranted. People trust health care personnel to do what is right, and to assist in the recovery process. In this day and time, more and more cuts are being made in the health care field. I actually wrote about this same subject in my journal this week. The employees are expected to do more with less, and the care is suffering. I don’t believe that administration wants the care to suffer, but their hands are tied as well. A facility cannot remain open if the bills are not being paid, but at the same time, the staff will not idly stand by and allow patients to suffer harm because of the staffing constraints. It is becoming a no-win situation for all of those involved. I am

A call came at 10 saying that there was no need for an additional doctor yet because of how slow the emergency room was that day. We were eventually told to come in at 12:00 though, but the fact that the amount of time you're made to work directly correlates to how busy the E.R. is was a weird concept to me. The way the emergency room is laid out is with a central station of desks with a wall separating the two haves. Surrounding the desks are the patients room. As a doctor, you simply wait until a patient is set up in a room by nurses and then claim the patient in the system. Each patient has a description of their pain complaint in the computer along with a ranked emergency level. After claiming the patient, the doctor go to see them in there room. When a Doctor visits a patients room, they do exactly what one thinks they would do— they ask questions. It was interesting to note how differently my father and Dr. James went about these interviews. Dr. James was more of a talking, “why don't you tell me what the issue is” kind of doctor. She let the patients talk but gently guided the conversations. She was very nice and would explain exactly what she meant in basic, social terms. On the other hand, my father was computer-like efficient in his investigation. He would always ask the same set of specific questions in each case no matter what the problem was. He would always be the one in charge and almost a bit callus in his method. That’s not to say

We arrived at Clearview at 2231 Hrs. and took the patient to room 14. I went back outside and began to put our unit back together when Supervisor Carlock approached me and in a very agitated voice said: “WHY DID YOU PULL OFF?” Surprised, I said “What are you talking about?” He said loudly, “I TOLD YOU TO STOP AND YOU DIDN’T!” I replied, “Jeff was telling me not to stop because we had a pulse back.” He said “I DON’T CARE WHAT JEFF SAID, I’M YOUR SUPERVISOR AND I TOLD YOU TO STOP!” I said “Dennis, I think you’re talking to the wrong person, you need to be talking to Jeff, I was doing what he told me to do.” He replied “WHO’S YOUR SUPERVISOR, WHO’S YOUR SUPERVISOR, I AM, NOT JEFF, YOU DO WHAT I SAY!” I said ”yes, you are the supervisor, but at that moment I was doing what the Paramedic in charge of patient care was telling me to do, and what I felt was best for the Pt., since we had a 41 Y/O patient who had a pulse.” He said “I DON’T CARE, YOU DO WHAT I SAY!

The doctor contacted his supervisor and advised him of the problem and his plans. There were no patient issues as he was off for the weekend.

Philly should have knocked on the door, before entering into patient`s room. She should have then greeted and introduced herself and the student nurse to Rudd. She should have then started the conversation by addressing him by his name. She should have also enquired about his pain. Philly should have finished her shift assessment and should have assured him that she will come back with the morning medications and then left the room. The behavior was very unprofessional.

Although de-escalation strategies were introduced, the behaviour escalated to him making inappropriate comments and becoming verbally abusive. This may have been due to the atmosphere felt, once out of the quiet area. Tensions were still running high with the other patients on the ward. In contrast to being on the open ward, where there was other patients to contend to, whilst Rob was on a one to one, he was made to feel like he was given undivided attention. An example of this is making eye contact, where necessary, and nodding along in understanding to what the client had to say in a none judgemental manner. According to Dufresne (2003), if people do not feel they are not being listen to, they may ‘up the ante’ in order to get the attention which they desire. It is possible that once out in the open, Rob felt de-valued because his needs were not the centre of attention.

The situation in scenario 1 could leave a patient very disappointed due to lack of effective communication.

Companies are misguided nowadays by the notion that customers depend on them, when the truth of the matter is that companies are dependent on those customers. Customer satisfaction and customer loyalty is now essential for a business or company to survive. So what is the difference between customer satisfaction and customer loyalty and how to companies and or business achieve this? Also when you have difficult customers how do you achieve customer satisfaction?

About 2:30 in the afternoon, M.E. was in her patient’s room and J.P. confronted her in front of the respiratory staff and students that were present about why she was/wasn’t doing certain things and what was making her so slow; J.P. caught M.E. off guard and was very abrasive, belittling and verbally abusive; M.E. felt attacked and embarrassed, especially since this behavior took place in front of colleagues. J.P. felt frustrated that M.E. was not more competent and efficient in her care and confronted her about it. After the confrontation, there were no words spoken between the two of them for days and even though months have passed, there is still an obvious tension and unresolved conflict between these two individuals. There is currently a noticeable effort being put forth by both women but the conflict they experienced is not yet fixed.