Essay On Civil Service Duty

Decent Essays
The complainant, Matthew D. Handley, SSG , Active duty assigned to Headquarters and Headquarters Battalion, Field Artillery Squadron, 2d Cavalry Regiment (HHB, FA SQDN, 2CR) located on Vilseck, Germany submitted a DA 1559 via email to the United States Army Europe USAREUR Office of the Inspector General (OIG). The complainant requested assistance to get the Claims Office/DPW to respond the claims for damages to personal property in Building 233, located at the Rose Barracks in Vilseck. 6/28/2017 (SFC Adela Cardenas): The Action Officer (AO) notified the complainant via email of the case acceptance and the status of his request 7/8/2017 (SFC Adela Cardenas): AO contacted Ms. Kristina, Frankenberg, OSJA, 7th ATC, Office of the Staff Judge…show more content…
Frankenberg via telephone but was unsuccessful, AO emailed her and requested the status update on the claim filled by the complainant, waiting for her response. AO received email from Ms. Frankenberg stated that the claim filed by complainant was currently awaiting adjudication, she emailed complainant and requested more-specific information about some of his claimed items, waiting for him to provide her with the required information, and after that she would be able to finish the adjudication process quicker. 8/6/2017 (SFC Cardenas): Received an email from the complainant stated that he never received Ms. Frankenberg's emails but after his returned from leave he would go to her office to submit the required paperwork. 8/11/2017 (SFC Adela Cardenas): Received an email sent by Mrs. Frankemberg, she provided an attachment of the Claims Judge Advocate (CJA), CJA's settlement letter in reference to complainant claim, the letter was also sent to the complainant's email APO box address. She requested an electronic funds transfer in the General Fund Enterprise Business System in the amount of $ 1,228.00 stated in the settlement letter, the amount should be in his account within 5 - 10 business days. If the complainant was not satisfied with the action taken on his claim, he has the right to request a reconsideration, his request must be in writing and must state the basis for reconsideration. The regulation requires that the reconsideration request, if made, be
Get Access