Essay On Customer Service

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Sector Wise Customer Service provided

Customer Customer Service
Total
Yes No
Internal 22 78 100 22% 78% 100%
External 38 62 100 38% 62% 100%
Total 60 140 200 30% 70% 100%

Fig. 5.17: Sector Wise Customer Service Provided
It is evident from the table that the external customers, the majority of the respondents (78%) say that the public sector companies have not inclined towards the customer service in all aspects. There is a small percentage of the respondents (22%) who are with the public sector companies for their customer service practices.
Whereas the data reveals that almost two thirds of the respondents are (62%) saying that even the private sector companies are not properly concentrating on the post customer
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Hence it concluded that the response given by the customer is significant.

Table 5.18 Company designs the policy from the customer point of view
Customer Really listens to the customer
Total
Yes No
Internal 82 114 200 41% 57% 100%
External 96 4 100 96% 4% 100%
Total 178 118 300 59.34% 39.33% 100%

Fig. 5.18 Company Designs the policy from the customer point of view
It is evident from the table that the External Customer, the majority of the respondents (90%) say that the private sector companies design the policies in customer point of view, that means the policies have flexibility and can customize as per the individual customers need as they have come out with a new concept called “RIDERS”. There is a small percentage of the respondents (4%) who are still not satisfied with the present trends of private sector companies for their customized policies as they fell still more to be done in that area.
Whereas the data reveals that almost little more to half of the respondents are (57%) saying that the public sector companies are not designing the policies in the customer point of view, means, they did not come out with customized policies till date even after their presence in the market for the more 75 years. They come out with too many policies out of which some policies are not at all useful to the common and average earned

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