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Essay On Engineering Service Systems

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LCurrent technology-driven innovations in service systems tend to take the human server out of the loop. That being the case, the substitution of human labor will potentially affect the United States and other developed economies most, as the service sector in these countries is responsible for the majority of employment. To improve this outlook, effective ways of integrating humans with engineered service systems is needed. Instead of replacing human workers with machines, one could think of an engineered partnership between both agents. For example, the necessary improvements in the healthcare and education sectors will use people to do what people do best (e.g. creativity, synthesis, improvisation, social skills), and machines to do …show more content…

Hence, considering humans in the optimization of their designs. What is needed is convergent research. Convergence is a research approach that cuts across fields to tackle societal problems that require solutions at the interfaces of different disciplines. As stated by the National Academies, what is needed is a “comprehensive synthetic framework” that melds the knowledge at the intersection of these disciplines. But there are multiple difficulties to be overcome for the principles and models of behavioral and cognitive science to converge with engineering and mathematics.
To overcome the challenges for convergence, languages and lingos need to be shared to guide engineers to important human aspects that need to be represented mathematically. In turn, this space might guide behavioral and cognitive scientists to research questions about humans that are meaningful for engineers and vice versa. This middle ground could conceivably be the right meeting space to foster the mathematical language that could incorporate randomness, improvisation and other human characteristics that we need to model to achieve perfect cooperation between machines and humans. This mathematical language or framework could be based on advances in the calculus of finite differences, Markov chains, or a completely different paradigm. We are just beginning this exploration of potential modeling approaches that

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