OPERATIONS MANAGEMENT
Introduction:
Detail of operations management
TASK 1
Explain why businesses give importance to the operation (1.1)
Operations management (OM) is that phase of an organization where inputs are put into operations to acquire required output (services) without compromising on quality. In other words operations management is also described as combining and transforming various resources in the operations sub-system into value added services in line with formulated policies of the organization. (Kumar and Suresh, 2009)
IMPORTANCE OF OM
Operations Management explores the way organizations produce and distribute goods and services. Everything you wear, eat, sit on, use or read comes to you courtesy of the
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Operations management is based on short term planning and objectives, utilizing resources of the company upto optimum level e.g proper employment of human resources, material and other fixed non-current assets. Above mentioned methods are being put into practice at McDonald?s to achieve the desired goals and objectives both long term and short term.
In strategic management only top level managers participate in formulation of long term planning and objectives, whereas top to bottom managers participate in operation management to achieve the set goals and objectives in line with decisions taken in strategic management. Only effective implementation of operations management can ensure achievement of long term goals and objectives. McDonald?s has effectively employed different skills and techniques for the achievement of long term as well as short term goals and objectives chalked out in their strategic management and operations management. That is what makes McDonald?s a vibrant and large profit earning
Operations Management is responsible for designing, operating and improving productive systems or in layman’s terms, systems for getting work done. Operations Managers are found in all walks of life. In anything you basically do or have done there are operations managers. When you go to the store, when you buy gas, in factories, in hospitals, banks even in your government there are operation managers. They are the ones who design systems, who ensure the quality of your
Operations processes refers to the acquisition of inputs which are transformed in a business through the addition of value into outputs of goods and services. Businesses use operational processes involving inputs and transformation processes to increase efficiency and output. The operations management focuses on carefully and managing processes to produce and distribute products and services based on the nature of the business. To achieve objectives in a business, the quality of products are monitored regularly using customer services and warranties. Both Qantas and McDonalds, utilise operation process in order to gain maximum efficiency and productivity.
1. What recommendations would you make to John Wolf with respect to structuring the supplier relationship process for the Wolf Motors dealership network?
Operations Management in an organisation is repsonsible for managing and in making decisions concerning the activities that convert inputs into outputs , that is goods and services. This covers both short term actvities as well as longer term activities to meet strategic goals. Inputs can be the raw materaials need to manufacture goods such as furniture or the computers needed to create a service like online shopping site. Operation management’s role is to make decisions to improve how operation activities function, for example, to improve the final quality of the output or to change production methods to be more efficient in terms of cost and in time.
Operations management refers to all levels of an organisation and how best to efficiently convene, fund, maintain and maximise its services and/or operations, both internal and external. The core goal/objective of operations management it to maximise outputs while reducing and minimising the inputs required to achieve the desired results.
This paper intends to define operations management and analyze an ethics decision made by operations managers in the workplace or in a known organization.
To put the things in the right perspective, let me start by giving you an overview ( the shape things to come.
James, T. (2011) defines Operations Management as the management of the processes which aid production of goods and or services. This implies that all production activities must be coordinated well to ensure a lean process of resource management is adopted.
Operation management system relates to the concept of how an organization is able to offer their goods and services with satisfying the customer and maintaining quality (Mullins & Gill, 2013). It is a fact that the operation system of any firm is major resources arrangement that is often linked with the production and delivery of its product and services.
The role of operations management is the production of goods and services and to ensure efficiency and effectiveness in the operation process, that means use as little resource as needed and meet the customer requirements. Moreover, it is converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services) and aims to increase the content of value-added activities in any given process in an organization. (Meredith and Scott 2007)
1. It has been said that forecasting using exponential smoothing is like driving a car by looking in the rear-view mirror. What are the conditions that would have to exist for driving a car that are analogous to the assumptions made when using exponential smoothing?
Operation management is the management of all the processes and operations which convert input into goods and services. But operation management department can’t work alone. It is supported by various business activities through departments like “finance”,”marketing”,”HR”,”IT” and other departments.
Operations management is the activity of managing the resources which are devoted to the production and delivery of products and services. Operations management not only producing physical goods but also satisfying customers. Not only that, most of the organizations consist operations function. As operations function is part of organization’s responsibility which is important every organization about the outcome of product and services.
McDonalds Corporation had developed to become the leading fast-food chain of restaurants since its inception to the extent that it serves more than 47 million customers across the globe on a daily basis. The corporation is the largest global food-service retailer since it has over 30,000 local restaurants that serve approximately 52 million people in over 100 countries every day. One of the critical factors attributed to the success of McDonald's global business is operations management, which focuses on the careful control of processes that are used in manufacturing and distribution of goods and/or services.
Operations management focuses on managing the processes of producing and distributing products and services. Operations activities often include product creation, development, production and distribution. It deals with all operations within the organization. Related activities include managing purchases, inventory control, quality control, storage, logistics and evaluations. The nature of how operations management is carried out in an organization depends very much on the nature of products or services in the organization, for example, retail, manufacturing, wholesale, etc.