Establishing Critical Success Criteria For A Project Management Success

2122 Words Oct 20th, 2014 9 Pages
Although it is clear through research that nearly all project managers agree that establishing critical success criteria is important to providing satisfaction, benefits, and value for a project, it is just as clear that this process is often overlooked. There may be several reasons for this. One, based in historical views of project management, is that project success is directly tied to the iron triangle of requirements, namely time, cost, and quality. Another reason may be that it is very difficult to accurately define meaningful success criteria. It appears that the only thing most, but not all, researchers can agree on is that true project success encompasses more than just project management success. Goatham (2013) classified the definitions of project success into five tiers:
• Tier 1 – The project was a success if it delivers all or most of what it said it would (the scope), regardless of schedule or budget performance
• Tier 2 – The project was a success if it delivers what it said it would, on schedule and/or within the agreed budget
• Tier 3 – The project was a success if it delivers what it said it would, on schedule, within the agreed budget and to the expected quality standards
• Tier 4 – The project was a success it delivers on all agreed project objectives, be they scope, schedule, budget, quality or outcomes based (i.e. goals to be achieved or strategic positions to be attained)
• Tier 5 – The project was a success if the product produced by the…
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