Ethical Dilemmas: Approach To Quality Management

The company aim is to provide a world class service to customers by incorporating quality principles with our everyday routine.

In its efforts to maintain optimal customer service, it uses an innovative strategy to meet customer needs. The company’s

ethical approach can be taken in the best interests of the company. Again, to maintain a strong

As a result, the company focuses on its target markets and effectively delivers on its value proposition to satisfy its customer’s needs, wants, and demands.

The company’s purpose is to “provide branded products and services of superior quality and value that improve the lives of the world’s consumers now and for generations to come. As a result, consumers will reward us with leadership sales, profit and value creations, allowing our people, our

Ethical behavior is virtuous and beneficial for business in any type of organization. In healthcare, the outcomes are improved patient care, dedicated staff and healthcare providers, and amplified market share. It obliges leaders, managers, directors, and supervisors to have a comprehensive interpretation of the role of ethical decision making (Winkler, 2005). Ethical health care organizations have incorporated and combined ethical practices and values, continuing education on ethics for everyone involved, successful ethics substructure, and morally spirited and dauntless leaders (Winkler, 2005). These organizations have a vision and statements that directs behavior and decision making.

As an employee, you are an integral part of our company and your contribution cannot be overstated. Our goal is to provide timely, efficient, and effective service for our clients. In delivering what our clients want and need, we can generate greater customer satisfaction and create opportunities for continued business.

We are specialists in skillfully creating a specific way in which your customers will see you. We do this by building focal points, streamlining and progressing on the current

The B.A.’s company’s vision is to provide the best and professional service to customers and to be the first largest provider

business purpose. All-in-all their promise is to have the best quality in customer service with a

Management constitute amongst major components of a company, organization or a business. As such, management oversees employees interactions with their supervisors and also control of people within a particular organization. Also, it includes critical and ethical decision-making process so as to address various ethical dilemmas experienced by employees while undertaking their respective assigned duties within the company. Ethical dilemmas are hereby to stay as issues usually arise now and then and place a variety of options that bear different repercussions. Therefore, it calls for ethical and critical decision-making skills so as to make the most appropriate option that bears more benefits in comparison to other options presented. While making ethical decisions, it 's substantially important to play heed to a certain ethical decision-making theory. This would enable an individual making the decision to ripe best possible consequences rather than living to regret. Moreover, ethical decision making is typically important in business as making a wrong decision may result not only in huge losses but also poor relationship amongst colleagues and miserable life for employee(s) working in a particular company or business in question.

In today's business and personal world, ethical decisions are made on a daily basis. Most of these decisions are based on company ground rules. The others are based on personal ground rules. All decisions can have a number of ground rules that help us determine whether our decision is ethical or unethical. Each decision whether it is based on company or personal ground rules will have its own set of implications. In the following paragraphs I will discuss the impacts of ethics on decision-making, discuss the elements of an ethically defensible decision, define what the ground rules are; what they could be and what they should be, discuss

Using 2 different companies as example, analyse and evaluate the ethical decision making process within a business setting.

To be client-driven and maintain consistency in delivering the quality products and services in the most cost-effective

All employees (including the company executives) should be guided by moral principles and ethical values when making decisions (Balc & Simionescu, 2012). The ability of executives to make ethical decisions can be influenced by their cognitive bias (Zeni, Buckley, Mumford & Griffith, 2015). Utilitarianism is one of the frameworks that can be used to address ethical dilemmas. Utilitarianism holds that decision makers should take alternatives that maximize the happiness of the majority of the stakeholders (Choe & Min, 2011 and Marques, 2015). This presentation will discuss how the 8-step ethical decision making process can be applied when addressing a dilemma using the utilitarianism framework. The presentation will also guide the executives of Toyota on how to address the negative publicity associated with the production of cars with faulty acceleration system.