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Ethics Hotline Essay

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New York & Company also throws in an ethics hotline as a part of their dispute resolution system. According to the New York & Company Associate Onboarding Activity Workbook, the ethics hotline is described as an anonymous and confidential third party hotline (27). This is mainly used as a resource for associates to report other employees stealing merchandise or taking money from a cash register. It is important to have this hotline because it allows employees to anonymously report when other employees are breaking company policy. This is beneficial if the employee sees their manager stealing from the company because an employee would not feel comfortable reporting that to their manager as a part of the open door policy. The suggestion here is to keep the ethics hotline as a resource for …show more content…

In Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations, Constantino and Merchant describe loopbacks as, “procedures available that allow parties to return to a lower-cost method” (46). Dispute resolution does not have to be a linear formal process where the parties move to each step in succession. It can be more circular to reflect the needs of each party involved in the dispute. Loopbacks allow the parties to go back in the dispute resolution system at any point during the process, particularly in the event that the arbitration of the issue is not going well. In New York & Company’s redesigned dispute resolution system, if an employee is going through peer review and wants to go back to open door policy they can. The redesign process proposed only consists of two steps and a few changes to store policies so loopbacks are not crucial in this system because it is not extensive. But when the company grows, the dispute resolution system will grow as well, and loopbacks will be necessary which is why they are included in this

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