Evaluate The Application Of Cindy's Theory

Satisfactory Essays
Norma: Cindy represents every ministry with excellent customer service and professionalism. She is frequently not asking for the spelling of names, nor repeating them back as well as capturing the correct time for stations. Although Cindy sounds professional she does say phrases while taking calls that shouldn't be said. This may be because of her transition from customer service to answering calls. She will say to callers, "You've reached the ordering line, so I will try to help you". Overall, she's a very strong agent that does an excellent job.
Get Access