Evaluate the importance of performance and engagement with followers in an organization

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1.1 – Evaluate the importance of performance and engagement with followers in an organization
To me “Leadership means leading people for positive outcomes”. An effective leader may have many aspects but the relationship that exists between a leader and their followers is one of the most important aspects of leadership which can determine the success quotient in any organization.
To evaluate the Performance in any organization would simply mean to understand the goals and objectives of the company and how the goals/ objectives are achieved are the means of measurement. Different organization will have different objectives. For some it would mean high revenue, managing resources, customer satisfaction, and strong governance, building
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The priority was shifted to customer call and attendance, take the customer to meet the appointed person and chase all team members to ensure 24 hrs prompt reply for email queries. The receptionist would be the only person to “meet & greet “walk-in or appointment clients and customers. The admin work was simplified with scopes added to the additional support staff

Office Boy – Due to duplicated office admin works and outside errands which left customers unattended. His role was defined to be reliever to Receptionist only if she was on break and would ensure prompt service of serving customers with tea/coffee. His other job activity would also be to ensure proper document control, filing and photocopying any immediate or relevant documents for the team. Outside errands were assigned to company driver so that the office boy would be around the team as and when required.

Senior Lease Coordinator – this new support staff worked earlier for a section which supported the Asst Manager and shared conflicts with the Asst Manager. Her new role would be to ensure in creating accurate customer database to ensure prompt renewals notices, follow-ups for approvals with clients and ensure all key renewal process are properly complied with. Any tenant clarification should be
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