1.1 – Evaluate the importance of performance and engagement with followers in an organization
To me “Leadership means leading people for positive outcomes”. An effective leader may have many aspects but the relationship that exists between a leader and their followers is one of the most important aspects of leadership which can determine the success quotient in any organization.
To evaluate the Performance in any organization would simply mean to understand the goals and objectives of the company and how the goals/ objectives are achieved are the means of measurement. Different organization will have different objectives. For some it would mean high revenue, managing resources, customer satisfaction, and strong governance, building
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The priority was shifted to customer call and attendance, take the customer to meet the appointed person and chase all team members to ensure 24 hrs prompt reply for email queries. The receptionist would be the only person to “meet & greet “walk-in or appointment clients and customers. The admin work was simplified with scopes added to the additional support staff
Office Boy – Due to duplicated office admin works and outside errands which left customers unattended. His role was defined to be reliever to Receptionist only if she was on break and would ensure prompt service of serving customers with tea/coffee. His other job activity would also be to ensure proper document control, filing and photocopying any immediate or relevant documents for the team. Outside errands were assigned to company driver so that the office boy would be around the team as and when required.
Senior Lease Coordinator – this new support staff worked earlier for a section which supported the Asst Manager and shared conflicts with the Asst Manager. Her new role would be to ensure in creating accurate customer database to ensure prompt renewals notices, follow-ups for approvals with clients and ensure all key renewal process are properly complied with. Any tenant clarification should be
Leadership is “the fusion of heart and mind, selfless action, encourage betterment of others, and to make a difference. It is the process of influencing
5. Administration building assignments- these are officers that check in visitors and manage the control center.
I had interviewed about leadership with Lee who is the manager of strategic planning in my company. To sum up the interview, he defined that leadership is causing other people to do what the leaders want. That is, leadership is helping other people to rise to their full potential while accomplishing the mission and goals of the organization.
In charge of Mexico and North American regions’ Facility Service, Logistic Service and Remote Workplace Service. Furthermore, he/she is also responsible for business operational procedures, customer satisfaction and
According to Webster’s Dictionary, leadership is the power or ability to lead other people, the act or instance of leading. I believe that Leadership is an art, the art to get others to follow and accomplish a common goal or task in a harmonic manner. A leader can be shown in all kinds of shapes and forms. To be a great leader many people believe it consists of modeling the way, inspiring a shared vision, enabling others to act, and encouraging the heart. Over the course of me learning how to become a better leader and being in leadership roles, I’ve learned that all these are very necessary to be a great leader.
The Office Specialist 2 provides a wide variety of secretarial, technical, or minor administrative related tasks in support of an agency program or operation. In addition to a general knowledge of agency operations, the work performed requires knowledge specific to at least one agency program or operation. Numerous guides, instructions, regulations, manuals, precedents, etc., are applied in carrying out assignments. Guidelines and precedents are less detailed and explicit. Judgement is required in analyzing situations and making decisions on selecting the most appropriate course of action within the established procedures.
Work in conjunction with office personnel to set up communication lines within scope of layout.
Christine will be responsible to coach and mentor the other new hired shop assistant, service customers, keep tract inventory/replenishment and report customers’ comments/complaints to Lydia for ensuring corrective action be taken.
The basic premise for leadership is the process of influencing other people to follow your lead in order to accomplish a goal. It is about the relationship between the leader and the followers. A good leader tries to motivate people to bring about positive changes revealing a common objective without using coercion or manipulation. Leadership is not about control, but permitting interaction and communication between the leader and the individual followers. With empowering others, leaders build a foundation of collaborative thinking and encourage an atmosphere of personal involvement; a leader can strengthen the respect and loyalty of his or her followers. Leaders can affect this process by applying their own personal characteristics, such
Over the years, a great deal of time, and research has been dedicate to the study of leadership. Even with extensive data on the topic, many still disagree on what leadership really means. Hence, leadership is a word that has many different meanings and different researched theories associated with it. On a basic level, leadership involves having and establishing a clear vision, sharing that vision with followers, respecting followers, and leading an organization with excellence while ensuring that everyone is part of the team. Leadership is also a method by which a leader uses his or her influence towards getting a group of followers to take ownership or buy into a vision.
General store associates, that perform their tasks on the sales floor are classified as our store models. Normal day
coordinator. This high level of customer contact allows for customization of orders, and is possible to
Performance is a measure of whether or not the employee is achieving company goals effectively and efficiently provided that it contributes to the overall objectives of the organization. Management should have a strong understanding of the role of each employee as well as the ability to convey their expectations to the work force. Historically, Performance Management began as a means of income justification and was used to determine employee wages based on individual performance. Organizations using Performance Management did so in order to encourage behaviors that derive desired results from employees. In practice,
The staffs with the necessary skills are available. It may happen that the required staffs are occupied for other clients at a busy time of the year.
Firstly in term of the strategic goals, the effective performance appraisal can help the organization to achieve the objective of their organization. It can be done through