Evaluating A More Reliable Process For Reducing Late Deliveries Due For Schedule Delays

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The survey is to assist in formulating a more reliable process to reduce late deliveries due to schedule delays. The population sampling has been chosen for DLA’s survey due to the size of the population a sampling would minimize costs. Experimental Design DLA wants to support their contractors and customers in a timely and efficient manner to meet strategic goals for their stakeholders. A questionnaire will be sent to every fifteenth contractor and twentieth customer in order to identify customer service issues. The results will determine whether the feedback received is different from what is perceived as customer service issues. In this experiment, the questionnaire consists of ten questions. Each question rates the issues for the type of issue the stakeholders reported. A random sampling of contractors and customers will be utilized to decrease experimental errors and due to the enormity and localities of contractors and customers. A randomized number of contractors and customers will be sent questionnaires consisting of ten questions requesting feedback on their customer service experiences as to deter error or influence. By establishing a true experiment using randomization the variables are equally distributed to eliminate nuisance variables (Zikmund et al., 2013, p. 261). The use of randomization is to reduce the influence and biased responses. The objective is to discover how to improve response times and processes to better serve our contractors

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