Evaluating The Importance Of Listening In The Workplace

By improved communication – by trying to understand the individual and taking the time to listen and for them to get their point across.

In order to resolve a conflict i would show I was using careful listening skills and have a calm tactful approach towards that person that offers a compromise that both sides can accept.

know what is really going on, so you try to explain it the best way you possibly can. After your

Try solving the problem by giving the person time to calm down and responding calmly. Then open discussion to resolve the issue at hand.

The Office is an NBC produced show that provided comedy on Thursday nights for eight years. The Office is all about the employees of Dunder Mifflin who live in Scranton Pennsylvania (the electric city). The documentary style show films the employees working at the paper as well as filming their personal lives. An average episode of The Office is typically thirty minutes long. But the series had a few hour long episodes, depending on if it was the beginning of the season, or the end. The series finale is one of the few episodes that was an hour long. The series finale displays many different types of listening that was explained in class. Listening is important to any and all types of conversation. Without it, it would be impossible to receive and interpret messages.

I have always been told that am not very good at listening, therefore, I choose the skill of listening as a means of evaluating myself and observing how this skill is used by me and towards others whom I have contact with. During this process I decided to take the Self-Assessment 8.3: Active Listening Skills Inventory offered on the website http://highered.mheducation.com.

(00:49) Lauren lets the client know that when she file her complaint with CoreLogic, we did research her concerns and responded.

I used an empathic response to show my concern and my willingness to listen to what client had to say.

Given that listening accounts for 45 per cent of time spent on communication (Eunson 2012:310), argue the importance of listening skills in the workplace. Your analysis should identify three specific listening behaviors and provide examples to demonstrate how these skills promote communication and understanding. Support your analysis with relevant communication theory and evidence from appropriate academic sources.

reassured, listened to and answered professionally in a truthful, calm manner. Some clients may not

Since portfolio 1 and researching how to improve my active listening whilst at work and towards other colleagues, I have found myself making more of an effort to engage with others in my workplace, by asking them questions not only about work but their personal life too. This has then lead to me being able to practice my active listening skills but showing positive body language, nodding, laughing and maintaining eye contact, rather than turning back around to my desk which I did previously to try multitask with work responsibilities. I have also turned down the radio or sometimes ask to turn it off so that I can hear others in my organisation (who sit further away) talk to me. I have also practices not interrupting an example of this is when

The ability to listen well is an important tool for understanding others. Sadly, very few people know how to listen well. In fact, most people can think of only one or two good listeners in their lives. Listening is not simply agreeing - it is much more. Good listeners are able to better understand and respond to others, complete assignments accurately, settle disagreements before they escalate, and establish rapport with difficult people.

During the struggle I feel concerned and anxious. Most struggles exist because information is missing. I try not to get angry first because that does not help anything. I like to be calm and clear. Emotions just add to the confusion and stress. In the future taking the time to explain why and how before walking away will help with my children. When working with people I am not close with or companies I will email first and call. I have found that email is much calmer and people are nicer. I use empathy to help me decide what to do because I would probably not be happy if I had to handle customer complaints.

There are listening and communicating gaps in “the field of executive coaching, mentoring and disciplining due to an exponential growth in the marketplace. Presently, the exponential growth of “free market capitalism is evolving into the knowledge economy” making listening and communication gaps difficult to resolve” (Goldsmith, et al., 2006, pg.220). Regrettably, numerous organizational leaders and teams believe they have very little time when they know they should have learned more about listening and communicating gaps. Accordingly, leaders and team members in organizations typically probably spend about 75% of their time in an interpersonal situation.

Active listening is an attentive and interactive form of listening. One of the primary objectives of active listening is establishing and achieving empathy among all parties engaged in communication together. The words a person uses during communication are important, yet active listening includes listening to a person's words as well as interpreting and intuiting what a person feels and thinks. Active listening is a highly engaging activity. Active listening requires the person doing the listening to have a very keen awareness of all aspects of the communication. Active listening then is a sensory activity that challenges the listener to see, hear, sense, perceive, understand, feel, empathize, and reciprocate.