Introduction Objective The aim of this report is to perform critical evaluation field report relating to implemented operational Supply Chain Management (SCM) at the Sumitomo Machinery Corporation of America (SMA). The information in this report was gathered during the company’s Chesapeake, VA plant visit on 9th Feb. 2015. A detailed presentation was given by company’s US regional operations manager prior to plant visit followed by a question and answer session. All these helped in gathering the supply chain strategies at Sumitomo, highlighting the organizational drivers behind the development of SCM and state of the art SCM tools applied at the company manufacturing plant. Scope This report examines Sumitomo Machinery Corporation of …show more content…
According to Sumitomo corporation website “ Sumitomo’s Quality Assurance team is committed to ensuring the highest quality products and service for our customers. The quality assurance team ensures that processes are in place to consistently meet or exceed our customers ' expectations. We achieve this by implementing and measuring our quality performance both internally and throughout our supplier base. As an ISO 9001 certified facility, we have been recognized for our commitment to quality standards and continuous improvement.” Corporate Values The Chesapeake, VA site (Visited Site) The Chesapeake, VA site was moved from New Jersey in order to take advantage of proximity to Norfolk International Terminal (NIT). A warehouse was also opened in Suffolk, VA for the same reason, which is marked as tax free zone. Here are details of visited site. • Opened in 1988, expanded in 1991 • Facility 260,000 sq. ft. manufacturing, assembly & offices • Manufactures power transmission and control products. • Assembles highly engineered GM product only. • Has a small R&D area. • ISO-9001 registered. • All departments are housed in same plant vicinity. Customer Centric Focus – CRM metrics Operations Supply Chain Objectives Upon visit, company executive presented the following supply chain objectives. • Improve Customer Satisfaction by: ➢ Improving parts
Landon Orchard 292 Windermere Court West, London, Ontario, Canada 519-661-7006 Landon Orchard is currently an undergraduate business management major at Ashland University, Ashland, Ohio North Central Ohio APICS Chapter Full-time undergraduate student
Operations management focuses on the management dealing with designing, controlling, and managing the products and services, process of production, and supply chains. Operations management refers to the administration of business practices to transform materials and labor into final goods and services in the highest possible level of efficiency in order to maximize the organization’s profit (Krajewski, Ritzman & Malhotra, 2012). Operations strategy is meant to adjust and harmonize such activities and functions to help the organization work concordantly (Anderson, Cleveland & Schroeder, 1989). The term supply chain strategy is usually confounded with supply chain management, where we control
Today’s world great organizations are emerging in inventing powerful resources for a competitive advantage. It is called supply chain management and it includes all integrated activates which introduce to market place and maintain customer satisfaction. This supply chain management drives from multi- disciplinary departments such as procuring, transportation, manufacturing products, customer services, distribution of product into integrated program. Successful management will be in coordination and integrated in all these activate in an unbroken chain process. It supports and interconnected to all the partners within the organization, where these partners are merchants, third party companies, transporters, third party companies and product providers.
This report has been prepared to analyze the supply chain management process, design and planning of this particular Domino’s location. Theoretical parts have been used to evaluate the company’s supply chain process in terms of its product and service offering. This report also focuses on the daily operations of this franchise. The focus has been placed on the daily operations processes of the Dominos store located on lakeshore Blvd. (w), Toronto, ON. This report is a result of team research, case study analysis, a store visit, interviews and insights from Dominos existing employees, application of theoretical concepts, models and prior experience. This study shows how Dominos has been able to position itself as a market leader in its segment. Finding various aspects of the company’s processes, provides as an token of appreciation to the company’s efforts to continuously grow in the changing market conditions by taking new product design into consideration and being innovative against its competition.
There are incredible challenges that the auto industry in USA has to overcome in order to survive the global economic downturn. The government has already bailed out the major companies, after the 2007-08 financial crisis, that define this industry in US like General Motors and Ford. Moreover, poor trends in technology development and immense global competition add to the plunge in demand. Supply chain management has a major impact on operational efficiency, due to this it is considered as one of the core elements responsible for the survival or success of this industry (Webster, 2006).
Before suggesting new initiatives for Air Products, this study will first discuss the company 's Supply Chain Management processes, processes that could be greatly improved by BPR. A business process is a collection of linked tasks that result in the delivery of a service or product to a client. A business process is also understood to be a set or activities and tasks that once completed, will accomplish an organizational goal. A business is an organizational system in which economic resources (input) are transformed by various business processes (processing) into goods and services (output). Business processes include marketing, developing, producing, and delivering products and services that support customers (O 'Brien, 2011).
Although this framework is generally viewed from the top down, in many instances, a study of the six drivers may indicate the need to change the supply chain and potentially even the competitive strategy.
At the same time, they must integrate local operations into their global supply chain management systems and programs. For example, sourcing processes from local suppliers must be aligned with global quality-assurance guidelines and procedures.
Supply chain management is the coordination of the processes and functions within a business, adopted by most companies in the UK in the late 1990’s. It deals with the internal and external factors that, when dealt with correctly and systematically, can determine a businesses success or failure. A supply chain is the network of activities that delivers a finished product service to the customer. By definition, supply chain management (SCM) is “the management of the flows of materials from suppliers to customers in order to reduce overall cost and increase responsiveness to the customers” (Reid & Sanders). SCM entails the co-ordination of the movement of good through the
1.1 Forecasting is the basic and initial step in supply chain planning. Matching supply and demand is at the heart of operational planning. As most of the production systems fail to give an instantaneous response to customer demand, forecast of future demand is very necessary to make efficient and effective operational plans.
Supply chain management (SCM) is one of the most important business components to help customers of Marks and Spencer fulfills their satisfaction. Fundamentally, supply chain components are consists of four main components, which are suppliers, manufacturers, retailers, and customers. “ Such developments clearly require supply chain cooperation and coordination “ (Gustafsson et al, 2006) between each components of supply chain. Stock checking by human in the past is ineffective when company like Marks and Spencer has thousands of merchandise. Radio Frequency Identification Device (RFID) is used to identify real-time products movement through out the supply chain with zero errors.
In today’s rapidly changing business environment, ever-greater demands are being placed on business on every industry, such as to provide products and services quicker, with greater added value, to the correct location, with no relevant inventory position, etc. However, customers are more sophisticated by wanting more quality, design, innovation, choice, convenience and service, and they want to spend less money, effort, time and risk. Hence, every business has to deal with highly competitive situation in order to survive; Supply Chain Management (SCM) becoming the main topic for improving efficiency and satisfy customer’s need.
Supply change management (SCM) is active in many organizations today. The purpose of SCM is to maximize the company value in order maintain a competitive advantage in the market place. As an Operational Managers (OM) it is essential to oversee the supply chain within an organization. The OM responsibility is to manage the supply chain flow, and to ensure the supply chain has a quality design in order to reduce cost and drive efficiency. (Reid & Sanders, 2010) An organization supply chain includes activities such as product development, sourcing, productions, logistics, material, and other information systems needed to coordinate the movement of goods from suppliers to manufactures, and to final customers.
Organizations’ have matured over the years; they have learned and adapted to become more strategic in every aspect of their business. One way organizations’ have done this is by understanding the importance of operations and supply chain management. The author will explain how operations and supply chain management evolved to what it is today, how this is important to the company’s strategy, and define the dimensions of the quality.
Improvements in transportation process and technology enablement make available the most achievable way for most companies today to flush out supply chain costs and advance quality, reliability and customer satisfaction. Companies across nearly every industry sector are motivated to become supply chain management leaders. SCM leaders attain this rank in their markets by extensively dropping cycle times and operating expenses, increasing supply chain