Evaluation Field Report On Supply Chain Management At The Sumitomo Machinery Corporation Of America ( Sma )

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Introduction Objective The aim of this report is to perform critical evaluation field report relating to implemented operational Supply Chain Management (SCM) at the Sumitomo Machinery Corporation of America (SMA). The information in this report was gathered during the company’s Chesapeake, VA plant visit on 9th Feb. 2015. A detailed presentation was given by company’s US regional operations manager prior to plant visit followed by a question and answer session. All these helped in gathering the supply chain strategies at Sumitomo, highlighting the organizational drivers behind the development of SCM and state of the art SCM tools applied at the company manufacturing plant. Scope This report examines Sumitomo Machinery Corporation of…show more content…
According to Sumitomo corporation website “ Sumitomo’s Quality Assurance team is committed to ensuring the highest quality products and service for our customers. The quality assurance team ensures that processes are in place to consistently meet or exceed our customers ' expectations. We achieve this by implementing and measuring our quality performance both internally and throughout our supplier base. As an ISO 9001 certified facility, we have been recognized for our commitment to quality standards and continuous improvement.” Corporate Values The Chesapeake, VA site (Visited Site) The Chesapeake, VA site was moved from New Jersey in order to take advantage of proximity to Norfolk International Terminal (NIT). A warehouse was also opened in Suffolk, VA for the same reason, which is marked as tax free zone. Here are details of visited site. • Opened in 1988, expanded in 1991 • Facility 260,000 sq. ft. manufacturing, assembly & offices • Manufactures power transmission and control products. • Assembles highly engineered GM product only. • Has a small R&D area. • ISO-9001 registered. • All departments are housed in same plant vicinity. Customer Centric Focus – CRM metrics Operations Supply Chain Objectives Upon visit, company executive presented the following supply chain objectives. • Improve Customer Satisfaction by: ➢ Improving parts
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