Evaluation Of A Cross Functional Team Assignment And Team Charter And A Business Process Improvement Proposal

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portions of six sigma (Korc, S, personal communication 2016), but in this context can apply DMAIC as a problem solving tool in order to develop a business process improvement proposal. Design The design portion of the BPI for Eagle Ottawa must be initiated by mapping out processes which can help to identify stakeholders and prioritize customer needs (de Mast & Lokkerbol, 2012). Ultimately at the conclusion of the design stage, there should be a project scope, a cross functional team assignment and team charter and a business case that justifies, from a financial perspective any expenditure (de Mast & Lokkerbol, 2012). The team charter lists the applicable roles and responsibilities by individual and there should be a prevalent focus on oversight and governance. Process mapping. Mapping the processes is a deep dive into current processes versus potential future processes with a mindful focus on the already established critical success factors of employee training and profitability. Prior to this paper, a careful but smaller scale study of inputs and outputs for the training department at Eagle Ottawa and the leather cutting process identified a commonality between two critical success factors which was the process of leather hide marking (Havener, K., personal communication, 2016). Hide marking is a process where employees must identify naturally occurring defects on the surface of the hide and mark them with removable chalk (Herdegen, J., personal communication, 2007).

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