Evaluation Of A High Energy, Quality And Results Oriented Manager With Extensive Customer Service Essay

I work for the City Health Care Partnership within the Primary Care Medical Services, I work for 4 different GP practices as the Data Quality Manager but main base been at Kingston Medical Centre in the Central appointments team, at Kingston Medical Centre we have 4 full time GP’s, 3 Nurses, 2 Health Care Assistants, 7 Receptionists, 2 Admin members based in the Central appointments

As for the call center in this organization it would be smart to make sure that within the call center there are different departments, distinguished by specialty. This is just another reason why teams are important in the healthcare environment. Everyone brings something different to the table

He is a very dedicated and hardworking individual with a lot on his plate. He is responsible for the store systems team which entails of implementing, maintenance and updating the Point of sales in all brick and mortar stores. He is also in charge of the I.T helpdesk for store support. This team oversees working with the I.T aspects of new store openings, ensuring that all register computers, internet and programs are in working use, ready for the store personnel to use. This team also provides quick resolutions for any I.T issues and well as maintenance and updating of computer systems, programs and hardware in all stores.

Managing staff: What are an individual’s likely strengths? For which role is this person best suited?

At its conception the EBC consisted of two functional teams. The Onboarding team worked directly with employees during the Onboarding process. The benefits team assisted with open enrollment and other benefits related questions. At this time the staff of the EBC consisted of one Director, two Senior Manager, 2 team supervisors and 20 EBC coordinators. The Director of the EBC reported directly to the VP of Human Resources Operations for Telecom Cable. The Senior Managers were responsible for the strategic direction of the teams, while the supervisor managed the day to day operations; including leadership and development for the EBC coordinators.

Trent has several facts that he needs to consider about how he handled Ms. Smith’s appraisal. The purpose of the performance appraisal is to advise the employee concerning the value of their performance. Performance appraisals should reinforce the manager and employee relationship. Trent’s method of presenting Smith’s appraisal was discouraging and upsetting because she stormed out of the office. He only stated her weaknesses and hinted that she did not really fit in his department. He did not set any short-term improvement goals and a follow-up date to ascertain if Ms. Smith had shown any improvement. He did not give her a copy of her appraisal. One of the facts that Trent needs to consider is that he did not follow the performance appraisal guidelines. In fact, everyone should receive a copy of their appraisal. Another fact that Trent should consider is that he did not have enough documentation available to confirm that she had an inadequate work performance and an unpleasant attitude. He is basing her performance from his negative personal feelings about Ms. Smith. Trent felt that Ms. Smith was a “problem” employee. If Trent did not record any oral warnings or written reprimands in her record, this is another fact that he needs to consider. He has to record the exact times and dates that he has spoken to Ms. Smith about her attitudes and performance. Additionally, he has to provide specific and objective facts in her employee file to prove that

This role includes defining revenue growth for the vertical globally through preparing strategy for new account acquisition, growing existing accounts, building new solutions offerings, managing operations across for delivery excellence. Delivered business growth of 20% with minimum gross margin of 40%. Significantly improved customer satisfaction through process improvement and people management. Turned around two dying accounts into strategic accounts through building relationship at C- Level and delivering value.

XYZ Berhad has highlighted all key descriptions of the job such as developing relationship with prospective customers, expands business with existing customers by promoting new products, and maintaining good rapport with customers by providing all the support they need etc, which are meant to meet the ultimate goal of the job i.e. to achieve the individual and team sales target (KPI) set by the organization. Job applicants would have to ensure that they are comfortable with these duties and responsibilities and able to execute and complete them, before applying for the job.

Delivers brand-conscious long and short-term growth solutions in support of sales and revenue goals. Researches, analyzes, builds business case for and executes ROI-driven marketing programs and sales tools. Nurtures partnerships across lines of business to ensure alignment with enterprise and regional business strategies. Polished communicator who fosters collaboration and builds consensus among stakeholders. Thrives on complex leadership demands and works well within time-sensitive environments. Versatile strategist, target marketer, and sales support professional with focus on smart branding, reputation management and corporate compliance. Strong focus on customer experience and customer expectations in the financial industry.

Lastly, the department will need an Implementation Specialist. The specialist will support Kudler’s managers prioritize and launch new products by implementing new plans for upcoming/future years. The position requires excellent written and oral communication skills and presentation skills, including the ability to address a wide range of audiences.  He or she must demonstrate success in product launches and history of initiative planning/organizing and implementation accomplishments. He or she must have strong problem solving skills. He or she must have a minimum of 2 years experience with new product implementations or experience in a product support role. The position requires a bachelor 's degree in business or marketing.

In order for a good performance management system to work every employee in the organization needs to understand what is expected of them, are focused on work that supports organizational goals and priorities. Organizations need to make sure that employees are properly rated and acknowledged for their contributions; and employees should know how their performance will be measured. It is a good idea for employees to participate in developing their performance objectives so that there is a mutual understanding of expectations from the beginning. Performance plans, including performance objectives are approved once managers have reviewed them and the plans are communicated to employees.

Experience working with client and business managers; and can understand the business requirements from end to end

In this research article review, as the title mentions, Barnes, Reb and Ang researched the effects of dynamic performance components to the compensation paid to employees. There are many considerations for the performance appraisal of a worker. In this research he analyzes the pay for performance approach, which has both improving and worsening effects on employees. As our authors stated, “There are negative consequences for both under compensation and overcompensation: Paying too little can result, for example, in increased turnover and reduced motivation, whereas paying too much can result, among others, in higher cost and poorer financial performance” (Barnes, Reb & Ang, 2012).

The manager requires ensuring employees are satisfied and well motivated. This is achieved through providing good working conditions which ensures that the employees do not perform when frustrated and under unnecessary pressure. The manager should ensure employee retention is maximized and employees’ turnover should be minimal. Rewards should be given to highly performing employees and discipline

His background as an advisor, troubleshooter, technocrat, in-house consultant, and finance manager and his expertise with export and import documentation and ordering procedures will come in handy in managing the company.