Evaluation Of Customer Service Plan

1512 WordsDec 8, 20157 Pages
Introduction This report will be about the evaluation of customer care strategy. I decided to do my report on Turkish Airlines because I had experienced their customer service and purchased products from them several times. Customer Service Plan Turkish Airlines values all of its customers and is continually working to improve its services and to offer the safest and most comfortable trip to every customer. The following Customer Service Plan provides a summary of the actions taken by Turkish Airlines to assist its customers. This Customer Service Plan is applicable to services provided in the United States and in connection with scheduled flights to/from the United States by Turkish Airlines and has been adopted pursuant to U.S.…show more content…
In the unlikely event your baggage does not arrive at your destination with you, we will initiate a search and make reasonable efforts to return the baggage to you within 24 hours. In the further unlikely event that your baggage cannot be located, we will refund any fees that you have paid for its transportation (including fees for excess or overweight baggage). In addition, we will pay compensation for lost or delayed baggage as required by applicable international agreements. 4. Allowing Reservations to be held at least 24 Hours at the Quoted Fare. When you book a reservation through Turkish Airlines ' U.S. ticketing locations, Turkish Airlines ' U.S. telephone reservations line or Turkish Airlines ' U.S. website, we will allow you at least 24 hours to ticket the reservation at the quoted fare if the reservation is made one week or more prior to the scheduled flight departure date. 5. Providing prompt ticket refunds If a passenger has purchased a ticket that is eligible for a refund via the website, phone reservation center, or airport ticketing counters and the passenger makes a timely request for a refund, we will provide prompt refunds as follows: • For purchases by credit card, we will submit the request for a refund to the credit card issuer within 7 business days of receiving your completed request for a refund. (The credit card issuer will refund the
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