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Evaluation Of Performance Management System

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Introduction Performance management is the process of assessing, measuring, managing, and enhancing the overall business performance in an organization. It is defined as a “strategic and integrated approach to increase the effectiveness of companies by improving the performance of the people who work in them and by developing the capabilities of teams and individual contributors.” (Armstrong and Baron,1998) Performance management is associated with the business processes and daily activities which lead to strategic goals. It includes how management decide to take a particular action under the specific business environment, and also how does those actions affect other departments, employees and the overall achievement of company strategy …show more content…

Should the changes on operation plan agreed to be made, the performance system will adjust changes in budget, warn users and appropriate managers of those changes and then continue to track the implementation of new operational plan (FSN, 2010). Performance measurement is the sub process of performance management which focuses on identifying, tracking and communicating business performance results by using performance indicators. Performance measurement is also known as an ongoing process of evaluating business performance. Performance measurement concentrates on evaluation of results and enables users to analyze through charts and trends in depths of detail (FSN, 2010). According to Otley (2002), in accounting perspective, performance measurement system as a tool of financial control and motivation, provides financial information to improve overall business performance. When assessing marketing performance (Clark, 2002), early work focuses on measuring marketing productivity and now with increasing concentration on effective marketing inputs, appropriate marketing activity and valuable marketing assets. In operations perspective, performance measurement focuses on productivity measurement in early stage and now in concern with effective and efficient measures adapt for today’s global market places and inter- and intra-operational alliances (Neely and Austin,

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