Evaluation Of The Umuc Family Clinic Intake Process

1599 Words Feb 21st, 2016 7 Pages
After conducting an in-depth analysis of the UMUC Family Clinic intake process, a detailed description of the current and the future processes were modeled. In Stage 1, it was fairly easy to uncover the extremely inefficient methods currently in place at the UMUC Family Clinic. The key inefficiencies that were identified included long wait times for the patient, a lack of an integrated phone response system (IVR), and an unorganized record process. Dr. Martin was precise in his request for improvements to the current state business processes; however, he had great concern with the cost associated with the proposed system. Ultimately, he needs to be assured it could be delivered at a proper price point that would not jeopardize the business.
In Stage 3, we are faced with the challenge of why the processes are inefficient and how technology plays a part in combatting the issues at hand. Furthermore, the opportunity to propose a certified EHR system will be discussed and an outline will be provided to illustrate the benefits the system will provide. All system configurations, both hardware and software, will be identified along with the requirements for implementation, installation and cost analysis. An overview will be given to determine if the choice of a SaaS (software-as-a-service) is warranted.
Finally, a detail explanation will be provided, informing Dr. Martin how the proposed technology will ameliorate workflow within the office by speeding up the process for…
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