Everyone is affected by changes in technology, but some more than others. People who work in the

However, there are issues with this system as well because the computer is only as smart as we allow it to be. If pharmacy puts in the computer the wrong medication or dose, or information is incorrect, the computer will still allow you to administer. It goes back to communication, knowing your patient and how important it is to still ask questions and have conversation with your patient about the medication you are about to give them. Read their history and physical to get a better idea of everything going on with your patient so we can continue to provide safe quality care.

Customer service levels should be the highest priority of any health-care organization. Trying to balance between the increasing demand and supply of health care arenas,

The medical staff has been using “best of breed” systems and has concerns of loss of key functions. However, they agreed to adopt EPIC, an enterprise-wide system designed for maximal integration and continuity of care throughout the continuum. This agreement was reached without any understanding of a potential loss of functionality in the new system, and an assumption the new system will be acceptable to the physicians once installed.

Although there are many changes starting to roll out in health care, Jeff informed me that he has not personally experienced any of them so far. He explained that most of the changes occurring in his place of employment were in upper positions. He did mention that he thinks that technology has come a long way in the medical field and is heading the right direction. Electronic medical records have made every aspect of patient care easier and

Going back hundreds of years, we can trace the history of health care. Although it has evolved over the years, it all has a common goal; to heal those who are ill. Technology is one of the major evolutions and now plays a big role in the health care system. It helps patients to be more involved with their healthcare. They can make appointments, follow up on test results, and contact their doctors. Back then, they didn’t even have all the medicine we have now, let alone the technology. We can only imagine what is in store for the future.

This is especially important in the healthcare system because all service should start with a smile. One should exhibit customer service in the healthcare system by demonstrating common courtesy, creating or controlling the proper environment, and even becoming the patient in order to best serve and understand their needs no matter the circumstance or presuming attitude. Customer service is just as important as the treatment process and both should be shown in a professional, pleasant, and responsible manner. The better the customer service, the more customer satisfaction, which retains patients and can also contribute to their health and attitude.

A current situation that I face in my current practice is adjusting to technological advancements that are currently taking place within the organization. Personally, I see adapting Electronic Health Records (EHR) and Computerized Physician Order Entry System as an excellent change, and I recognize all of the benefits and advantages of adopting these systems in my current place of employment. In PRN work status at a very small

In Med Surg I, I was assigned to Harford Memorial Hospital. I was really excited to be back in the hospital setting after fourteen years of working in an outpatient surgical center. I previously worked in the Intensive Care unit at Fallston General Hospital for ten years as a critical care tech so I was really looking forward to caring for patients in the hospital setting. I was assigned two patients for which I had to perform a level two assessment on as well as their care. It was a rude awakening for me to discover that the nurses had to wear a phone and that it constantly rang while they were in the patient’s room trying to care for them. Also, all medical information and treatment was now in the computer and you had to scan their identification band and search for information throughout their chart. It appeared to me that some of the nurses never once looked their patient in the eye when they spoke to them, instead they stared at the computer. It made me feel a little uncomfortable the nurses’ main focus seemed to be on the computer and not on the patient lying in the bed. Brown (2011) agrees that individuals are continuously challenged with advancements in technology that can

In observation, (Fahnestock, McComb, & Deshmukh, 2013) stated "Information technologies are transforming the way healthcare is delivered. Innovations such as computer-based patient records, hospital information systems, computer-based decision support tools, community health information networks and new ways of distributing health information.” (p.3.2). In the sector of delivering healthcare using technology, has made it easier for healthcare professionals to access medical records, digitization of prescriptions and view test results. With the use of high-performance devices being used in the hospital, helps to make the jobs of healthcare professionals a little easier. As well as relieve anxiety from anxious patients that may be awaiting lab results to come back. Therefore, IT devices and services has been and continues to be a tremendous help and game changer for the healthcare system. However, there is still a lot of work to be done to help shape and reform the healthcare

We may be moving towards technology but not as fast as we should be. Many medical facilities still rely on paper and manual work, which makes the process of patient receiving the care a lot slower. The information could be undelivered or misplaced with having everything on papers. Those changes could easily be implemented if the leaders understand the importance of technology. I am currently interning at the Medical Society of Northern Virginia, we have a program called PANV (Project Access of Northern Virginia) that provides specialty medical care to low-income, uninsured, "safety-net" patients who reside in Northern Virginia. This project serves a great purpose but many times we do not receive the correct patient information or the fax does not go through as planned, which obviously causes conflicts. That is also another factor as to why I want to pursue my MS in Health Informatics, if I had the knowledge of informatics; I would be able to make the process a lot easier and efficient. MSNVA has a platform of telemedicine called DoctorsTelemed, which I am part of. DoctorsTelemed is the only telemedicine network in the country initiated by physicians, supported by the Medical Society of Northern Virginia Foundation. The program allows me to experience the new way of providing health care at the convenience of both physicians and patients at a

Computers and cell phones are examples of the technology that have become part of our everyday life. The technology that we use is constantly changing. Same is true in the healthcare industry, technology is being used for most things you do in health care. Goodbye paper, hello electronics.

I believe Cresent Healthcare needs to update their recent technologies in order to keep up with the times. Since technology is always changing, it is almost impossible to believe that a healthcare network is still functioning with a 20 year old system. I also believe that in updating their systems it may be easier and quicker for the nurses to keep tack updates on their patients and track the necessary medication/treatments for them without any delays.

Customer services is a very important part of managing ongoing client/patient relationships, because they are the key to bringing in revenue. The concept of customer service is to deliver outstanding services so the customers will have a great experience. I currently work in the healthcare industry and the company that I work for is starting to have trainings and meetings to improve customer service to our clients to help increase our patient satisfaction levels. There are some employees who strive to help the patient by going far and beyond their line of duties, and as others are burned out and feel like they just need to get the patient in and out without really understanding the patient’s needs or

Patients and clients are not looking for advanced technology as much as they are looking for a

Customer service is developed by the patient’s satisfaction and the effect it has on the health care system. Customer service is the face of every business and specially the health care system which it provides leaders with an idea of how the business should look or act. The healthcare systems benefit from the opportunities made by patients. Patients should be the instrument to provide guidance while the physician advocates for the patient’s health. Customer service is a support system between the patient and the physician and without that support system then there is not guidance for a better lifestyle for patients. This is a competitive market that have a few limitations and those limitations start with customer service in healthcare and how to provide the best care for patients. These challenges that the healthcare system face will overcome those obstacles and bring out their best principles to make the system better. Patient centered care relates to customer service and should be recognized as the central focus. High- quality healthcare systems provide satisfaction to patients to show that their experience will be well worth it because their physicians care about their patient’s health.