Evolution of Total Quality Management

Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128-137. Retrieved from http://link.springer.com/article/10.1177/0092070300281012

After 20 years, health care leaders have borrowed a technique for manufacturing enterprises in Japan after World War II reconstruction work in Deming. Deming, Total Quality Management

Harrogate Borough council has been using TQM with reasonable success and the fact that this has been coupled with benchmarking for performance management shows that the council takes performance seriously. Total quality management is now one of the most important concepts of the modern strategic management (Shewhart, 1980). TQM is about making incremental improvements in the processes and their flow is generally from bottom to top as opposed to other concepts regarding bringing about radical changes in the process designs where the flow is generally from top to bottom. Generally, in a management scenario operations level is avoided and TQM inculcates a strategic view at the operations level as the improvements in the processes can only be brought about if departments interact with each other. In the absence of this strategic interaction among departments, failed projects could be produced for example technological advancement brought about by the R&D department can be of no use if the firm does not have or cannot acquire the capabilities to produce or implement it. Hence, inter-organizational collaboration is one of the requirements of successful process improvement utilizing organizations resources and capabilities. Furthermore, TQM should not be considered as ends instead of means to achieve overall strategic goal. Overall strategy should be the guiding force behind TQM because without overall strategy managers cannot decide which operations are

The secret to successful quality control was in the method of product management the Japanese were using. The Japanese organizations used an approach, which motivated all employees and organizational functions to provide a consistently high quality product. America took some time in

After the Japanese "miracle" had come to be recognized within America and Total Quality Management (TQM) had begun making fledgling appearances in American manufacturing, W. Edwards Deming, the so-called "father of TQM" gave us his famous 14 Points for the purpose of enabling the manufacturer to operate under the principles of TQM and the participatory management style that it requires. Several of Deming's (1986) 14 Points conclude with the statement, "substitute leadership" (p. 26).

To address this issue, Japan came out with another type of management style called Total Quality Management (TQM), popularised by Edwards Deming(1986) while keeping the essences of Scientific Management, it allows to have feedback channels to the management and the management have to address all the feedbacks to allow the workers to feel appreciated and therefore takes pride in their job bringing more quality products and less spoiled products that may not be able to be recycled in turn racking less lost in producing one product. Which decrease the production cost.

The following paper will discuss General Motor’s (GM) mission, vision, objectives, and goals, along with General Motors compared and contrasted by management styles with Toyota Corporation whom adopted total quality management (TQM). The paper will discuss characteristics of Toyota Corporation TQM with General Motors and the extent to which Toyota Corporation TQM practices can integrate into General Motors management practices.

Improving Quality means reducing bad quality and improving the work efficiency of the work in organisation. Company require to maintain the quality which is directly depending on the quality procedure followed by the employees and implemented by the management to improve overall product quality of a company.

The last decade of the twentieth century brought great development to the world and especially it has introduced new techniques and ideas to improve the business world. Subsequently, in the decade of 1990s the business world was revolutionized with the quality management technique in business. It was the time when the businesses started to embrace the concept of quality and so they started to use it as a competitive advantage (Abusa, 2013).

Theories of operations refer to a strategy use to build the highest level of efficiency in an organization. The ability to convert materials and labor into goods and services in the most efficient way possible will be able to maximize profits.

At the same time, Japanese people recognized the importance of quality management. They started to implement quality management practices in their industry by the 1950’s. A decade later, Japan started to export products to USA and Europe which was cheaper and higher in quality, compared to western products.

Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.

Received 18th December, 2010 Received in revised form 21st January, 2011 Accepted 29th February, 2011 Published online 13th March, 2011

Introduction - Total quality management (TQM) has been defined as ‘continuous improvement of every production output whether it be a product or a service, by removing inefficient variations and by improving the backbone of the work process’. International managers like their domestic counterparts have found that incorporating the notion of total quality management into their management process and style can give the competitive advantage.

Total Quality Management (TQM) is the art of managing quality of whole activities of any organization. TQM is a philosophy and we can say it is also a set of guiding principles that represent the foundation of a continuously improving organization. It is the application to improve all the processes within an organization and exceed customer needs issues of customer satisfaction and guidance on implementing the marketing concept.