Excellent Customer Service

While one of the founding goals of many corporations is to maximize profits, the Canadian Banking industry also strives towards exceptional customer service that will increase brand loyalty. Unsurprisingly, brand loyalty is a sought-after attribute that the four large Canadian banks strive towards. Predominantly, an exceptional customer service experience is aided and enhanced by employing individuals who are passionate about their work and have ideals that are in line with that of the organization. With the aim of achieving this level of service, Canadian banks must fight to retain their best individuals, as switching employers within the industry is commonplace. Even when the best talent has been retained, it is important to have a strict

Throughout this paper we will examine the many different functions of DJJ and how it attempts to maintain a positive reputation as one of South Carolinas premiere public service agencies.

P6 Explain the duty of public services to provide equality of service to all citizens

Please note that this Assessment document has 12 pages and is made up of 5 Sections.

The public service agencies are organizations that con either be governmental or non-governmental. The agencies are significant in due to the interest they have for the state's citizens. Organizations such as the Agency of International development (USAID), Agency of Healthcare Research and Quality (AHRQ) and the famous American Red Cross, all have different missions, but the agenda of all these organization is to provide service to the citizens. The organizations provide many job opportunities to the citizens, especially positions in the civil service. The agencies are obligated to support people with basic needs including water in case of droughts, electricity to the marginalized. In addition, the organizations provide services like transportation and also aids in communication in case of emerging tragedies, which are inevitable. Special programs are available to assist in the implementation of policies in the agencies, and a critical analysis on the issue of programs is provided in this work. A detailed proposal on public policy is also provided at the end of this paper.

* To deliver swift, effective justice, giving priority to serious crime, including sexual offending, serious violence, organised crime and drug trafficking

Summers does a great job explaining these points in a way that is clear and understandable. The explanation of the goals, and examples found in this chapter were very helpful. After reading the chapter, I was able to formulate sample goals that demonstrated my understanding of the material. Nevertheless, I would have like to see a little more explanation of objectives. This chapter mentions that objectives need to be measurable and observables, but offers no further explanation or examples on this topic. From my personal experience, I agree with her input of using the assessment to assist with the elaboration of the service plan, learning the client’s history is important to identify the client’s mayor

In this definition, service delivery is not just viewed as an activity but also an occupation performed by some individuals who are paid. The service provided are quiet welfare meant to be consumed by human beings for their well-being. Mishan (1981) contributes that service delivery of that which is invisible and for which a consumer, firm or government is willing to exchange something of value. This opinion regards service as indivisible item, which cannot be touched, distributed by a recognized body (example government). The service can be exchanged for something of value, which is commonly money. He goes further to state that a public good is a good or service to which the exclusion principle is not applicable and which is provided by government if it yields substantial benefits to society. The government solely to leave outstanding impacts on the society provides the public service or goods. This goes to mean that the evidence of public service delivery should be seen in the public who are to be served. According to Ogunna (1999), who sees public enterprises as enterprises set up by government to perform definite social and economic functions for the public . Public service is a

According to Farlam (2005) and Schönteich (2007, the South African government saw PPPs as a way to radically improve/enhance infrastructure and service delivery to its people and as a way to redress the inequalities that were evident. To this end, they appointed a task team to develop legislative, policy and a framework for PPPs (PPP Unit). As a result, a PPP Unit was established in National Treasury. Schönteich (2007) remarks that as a way of redressing inequalities and social imbalances, the PPP framework incorporates Broad Based Black Economic Empowerment (BBBEE) regulatory requirements to ensure that previously disadvantaged blacks participate in PPPs projects and this shows government’s sincerity and strong commitment to making PPPs work.

of the client’s do not appreciate what you are doing for them and get violent start threaten you, or

At the beginning of this assignment I recorded that I had very low confidence when interacting with customers, as the assignment progressed I saw my confidence improve as I started to respond more personally with the customer. The way I personally improved my confidence was responding to the customers in such a way that I received positive feedback; this helped me improve a lot as it gave me an idea if I was performing my job correctly or not. True confidence is firmly planted in reality. To grow my confidence, I found it important to do an honest and accurate self-assessment

what could be done to improve? Delighted customer, human resource management, and also technological innovation that I talk about previously, Air & Sea Travel Center could have become a better business organization with my proposals. First, Delighted customer, obviously Air & Sea Travel Center have done a great job keep up its service quality, they have weekly meeting for discussion of any issues and complaints, they brainstorming the ideas about how to solve the issue together. I have been understanding the market segmentation of this organization, mostly our delighted customers are Baby Boomer and Generation X, it is rarely to see any Generation Y, what we called Millennial. When I asked my supervisor why I have seen a lot of customer of this business are senior people, she told me younger people would not able to afford

In recent times, there has been a new proclivity towards public sector reform around the world primarily driven by citizens, who are placing new demands on their governments for quality, efficiency, accountability, transparency and better service delivery. Today, globally, the success of any government is increasingly benchmarked based on social inclusion and citizens’ participation in governance.

This study has an important contribution to the understanding that there are “Dysfunctional Customers”, and that their behaviours equate serious consequences, and in the new era the number of them is increasing. Those customers always wish payless or to not pay, those who doesn’t obey rules of the company, use to abuse employees verbally or even physically, customers who gets in detailed arguments with other employees about company and they are customers who always makes hurdle for company and so on and so forth, and we might encounter some of them that will scream at you or some will just be okay. Some of them will down your principle, even your personality or we can say that some of them are just over reacting to the point that they are already below their belt. They misbehave because they know that the management does not want to lose them. Customers are used to tell the famous slogan in any business that “the customer is always right”. A customer knows when they are wrong or right but they will still try to get something out of it because it does not matter if they are right or wrong, in fact, in their world they are always right and they like to do whatever they want. [By dzavdica/August 2010]. Is there any cliché more

A Report for the Honorable Mayor, City Council, & Board of Directors of an African Country