Executive Summary Of Maybank

The bank is different from all other banks and is known as one of the best company to work with because of its youth-oriented policy. It is a market-savvy private sector bank with a youthful image: the average age of its 37,901 employees

There are over 2400 branch offices of Maybank in 20 countries and it has correspondent banking relationships with 700 foreign banks throughout the world. Besides that, Maybank has 402 domestic branches and 2,600 automated teller machines (ATM) in Malaysia. In 1985, Maybank successfully to issue the first ATM and debit card in order to accessing the balance of the savings account. Maybank also launched credit card in October 1997. In addition, Maybank provides wide range of financial products and services such as commercial banking, investment banking, Islamic banking, offshore banking, insurance and takaful, factoring, trustee services, asset management, stock broking, nominee services, venture capital and internet banking (Maybank website,

Malayan Banking Berhad is the holding company and listed entity for the Maybank group with branches in Malaysia, Singapore and other international financial centres such as London, New York, Hong Kong and Bahrain. Maybank was established in 1960, and today is the largest company by market capitalisation on the Malaysian Bourse. It is ranked first among listed Malaysian companies and among the top 500 companies in the Forbes Global 2000 leading companies of the world. The Maybank group offers a comprehensive range of products services that includes commercial banking, investment banking, Islamic banking, offshore banking, leasing and hire purchase, insurance, factoring, trustee services, asset management, stock broking, nominee

Servicing as financial advisors, banks help customers manage their money by recommending different opportunities and serving as a securities intermediary.

When determining the bank’s future over the next five years, one must analyze what the bank needs to focus on in order to achieve the individual goals. The bank’s mission is to work towards offering its customers the one-stop financial shop concept delivered with an unexpected, unsurpassed level of customer service. In order to achieve this mission, FirstBank must be able to continue to strive to be better and never settle.

Diversification in their operation in keeping money including protection speculation saving money resources administration and increment the office for versatile managing an account.

A very important part of any successful bank is to provide help and support to their customer whenever and wherever they are to require it, and so to be able to provide an award winning customer services would create a better experience to the customer, and consequently creating ripple effect, first by creating a satisfied customer, to which ensures to increase a customer 's chance to increase his/her business with the bank and therefore increasing the the organization revenue, and also to increase the institution net promoter score, to which the bank service have provided both a happy customer, and also a promoter of the bank which helps it to attain and acquire new customers due to current customer appraisal of the bank which lead to the new relations created by the bank.

market capitalization it was the largest bank in the world in 20151, and currently it is the 2nd largest bank

Canara Bank offers standard banking services to its customers including personal banking, loan, and insurance products. The bank is also

Under growth strategy, Maybank is using diversification, which is also can be classified into related diversification and unrelated diversification. Among these two types of diversification, Maybank is using unrelated diversification, which means an organisation expands its business either through merging or acquiring organisations in a new or unrelated products or services for higher financial returns. For instance, Maybank which is a commercial bank, is involved in services of insurance, like Maybank Assurance. In order to increase the sales volume of Maybank, new products or services need to be included. Therefore, by using this strategy, it would be easier to compete in a highly competitive environment. In addition, as there will be no new additional costs will be added into the organization, so most of the commercial banks pursue the same channel of distribution which are involved in insurance related products or services. Besides, according to an article from ETIQA’s offical website, it shows that Maybank’s insurance and takaful is a merge of Malaysia National Insurance and Takaful Nasional, which lead to the entire insurance and takaful group getting a new brand name, ETIQA and this merge leads Maybank to gain a higher profit or higher financial return. From their merge in insurance industry, it shows us

With the changing economy and innovative technologies being introduced every day, every service quality variable has gained equal importance. They suggested Customer Centric Orientation strategy, where the Bank builds long term valuable and strategic relationships with the customers. Private Banks have successfully achieved these relationships; however Public banks need to improve in this area. They also accomplished that the retail banking experience has to be enhanced in order to improve the service quality by an

The Standard Asian Merchant Bank is a Malaysian merchant bank headquartered in Kuala Lumpur. The bank provides financial services in asset management, corporate finance, and securities broking. Clients of The Standard Asian Merchant Bank are among others institutional investors, foundations, (semi) public institutions, companies, and high net- worth individual clients. Segments in which The Standard Asian Merchant Bank operates are small and medium-sized listed companies, real estate, and biotech firms.

The business and affairs of Maybank and the Group are managed under the direction and oversight of the Maybank Board, which also has the responsibility to periodically review and approve the overall strategies, business, organisation and significant policies of Maybank and the Group.

Banks are expected to provide with relevant information relating to the features of the products, risks associated with the products and information related to all the risks and responsibilities in detail. Thus the information provided should be steady understandable and clarify all the misconceptions and answer the queries received from the clients. Any changes in terms and conditions should be communicated to the customers on time. Fees, charges collected, in sets on respect to all the products and services should be displayed in the branches of the banks and to be posted on respected websites.

Banking system is spread all over the world and the first and foremost priority of all the financial institutions in the world is to protect customer’s money. But in the modern era banking has surpassed this idea of just saving customers money and gone to next level. Customers choose a bank for its customer service level, security of customer’s account and money.