FOX, Chantz Christian Creating and Sustaining Customers Through Experiential Marketing Introduction Marketing is an evolutionary and fluid process that needs to be continually adapted to consumers in order to keep them coming back time and time again. With increased competition and volatility on a global scale companies must strive to differentiate themselves from competitors. Managers should be aware that consumers are changing at an increasing rate as they become more informed, and should shift from a product and service orientation to a consumer focused orientation. Simply focusing on an exchange is no longer applicable in today’s economy. Pine and Gilmore (1998, p. 97) have stated that we have entered the “experience economy”, …show more content…
The efficiency and cost effectiveness of staging internet experiences will allow marketers to get instantaneous and up to date information, as well as educate, demonstrate, or provoke reactions from their target audience while also building lasting relationships (Smilansky, 2009, p. 126) Hedonic and Utilitarian Responses In order to create and maintain lasting relationships marketers and stimulate consumer interest marketers must first identify and adapt to consumer preferences and behaviors. Two distinctive behaviors of consumption can be identified as hedonic and utilitarian responses. Hedonic responses are “subjective and personal” (Babin, Darden, and Griffin, 1994, p. 646), and describe as, “those facets of consumer behavior that relate to the multi-sensory, fantasy, and emotive aspects of one’s experience with products” (Hirschman and Holbrook, 1982, p. 92). In addition, values of hedonic consumption tend to have a “fun and playfulness” (Holbrook and Hirschman, 1982 cited in Babin, Darden, and Griffin, 1994, p. 646) where consumers receive enjoyment from the leisurely activity of shopping (Bäckström, 2010) whether they make an actual purchase or just casually browsing the newest fashion at the local department store. Utilitarian consumption values on the other hand can be expressed as purchasing products in a “deliberant and efficient manner” and “described by consumers as ‘an errand’ and ‘work’ where they are
In this reading, I will be discussing the different categories in which advertisers have placed consumers to distinguish them from one another using their values, attitudes, and life-style. According to the writer of American culture and advertisement James B. Twitchell, “the object of much consumer research is not to try to twist their feathers so that they will flock to your product, but to position your product in such a place that they will have to fly by it and perhaps stop to roost. After roosting, they will eventually think that this is part of their flyway and return to it again and again” (p. 178). The proposition of stereotyping consumer lifestyles is a very effective way of marketing goods and services. The VALS2 strategy of marketing segment, target, and position used by advertisers is based on research; which means, marketers know more about consumer behaviors than what we think. This is an important issue because it’s necessary to raise awareness in society about the advantages and disadvantages that this can bring. After having evaluated all given points; this article is an eye opener for those who have any doubts about what consumers mean to large companies and advertisers.
Solomon, M. R., Zaichkowsky, J. L., & Polegato, R. (2011). Consumer behaviour: Buying, having, and being (5th Can. ed.). Toronto: Pearson Prentice Hall
Pick a major professional sports team that is located near you. Describe how the professional team could use the four E’s of experiential marketing to design experiential marketing programs.
According to Lim, Lee, & Pedersen (2010), based on schema theory, advertising researchers have pursued to measure the effectiveness of corresponding advertisement message type and product type. It is generally recognized that watching MMA program as consuming a hedonic product. They also insisted that emotional experience play a significant role in consuming for hedonic items (e.g., watching a movie, joining exercise) since emotional thinking and sensory stimulation are mainly used with low level of cognitive thinking. The hedonic paradigm is significant since it enables individuals’ experimental traits (e.g., pleasure, excitement) to be measured to gather advanced information about the emotions which lead their consumption and consumption attitude (Hirschman and Holbrook, 1982). Among diverse experimental factors, Ladhari (2007) has revealed that pleasure and arousal are main factors and relevant with consumer behavior. Prior literatures have also demonstrated that attitude toward and response to hedonic value can be affected by pleasure and arousal (Yu¨ksel, 2007). It is also proved that pleasure and arousal have impacted on purchasing satisfaction (Machleit & Wilson, 1988) and individuals’ attitudes toward ads (Yoo & Maclnnis,
Experience is the best way to connect with someone. With the fast changing technology, the growing market demands, and the customer varying needs, a company stands out from its competitors is through its customer service. The best approach to marketing is customer service and through this the customer would remember and be loyal to the company.
Many people in today's society are distressed greatly with ones rank in the social hierarchy; material possessions of all sorts seem to construct, shape, and style the lives of consumers all over the world. Consumers all over the world are becoming more and more demanding as more and more is being advertised. Many companies, such as Apple, often advertise months in advance for products creating commotion, attentiveness, and desire among the world. Stores, such as Old Navy, inspire consumers to shop at stores like theirs to feel pleased and satisfied with how much can be bought with such small amounts of money; when in reality, the consumers are spending money on their identity.
The purpose of this paper was to observe the consumers of a retail store of my choice; I chose to observe Victoria’s Secret and Targets consumers, because I myself am consumers of those stores quite often, then to analyze the behavior of the consumers of Victoria’s Secret and Target. Victoria’s Secret and Target consumers differ because of the difference in type of retail they offer and sell. Victoria’s Secret consumers know what they are going to be shopping for women and certain needs or wants they are looking to satisfy. Target consumers shop for any age and any gender,
Marketing has evolved through a change in production and consumption due to the advent of new technology (Ranchhod, 2004). The development of technology has also driven the globalisation of communication. During this period, consumers are facing a variety of choices (Jackson and Shaw, 2009). Thus, companies need to actively embrace these changing factors to grow their business and succeed in the marketplace.
al, 1999). Based on those foundations, Sony’s experiential exhibition gives a clear market strategic is to acquire customers and promoted sales by let customer experienced it and makes believe on it. It can be analysed as below:
This economy is unique. It is built on the perception that the customer is the dynamic participant in the search of experiences that will personally amaze and engage them. (Schmitt, 1999). For a business to be successful, goods alone are not enough (B J Pine II & J H Gilmore 1999). Consumers are tired of standardized products and services – they are seeking those that have been specifically designed for them, based on their perceptions. In the context of this economy, the authors propose to abandon the traditional relationship between the company and customers. Instead, the company should be a “director of impressions" and clients: "spectators" or “guests". The Experience Economy” is the playbook from which managers can direct and control performance, based on the concept: The foundation for economic growth stems
The Hospitality Industry is an industry that relies greatly on the Experience Economy. Today, receiving the product is no longer satisfactory to customers, and they need more than just the product, and that is where the Experience Economy comes into play. In this paper, the Experience Economy will be discussed and described. The discussion includes facts such as the introduction of the Experience Economy by Pine and Gilmore. In addition, an analysis on the impact that the Experience Economy has had on the Hospitality Industry will addressed, incorporating key concepts such as modern management, soft skills, and emotional experience.
There has been a dramatic shift in consumer behavior. Consumer needs and wants are not always easily understood, explained, or recognized. According to the text, marketing managers has a difficult but vital job of being able to explain consumers’ behavior to give marketers as clear an understanding of their customers as possible (Grewal, Levy, 2014, p. 174). Once explained, they are able to develop a market strategy to meet the needs and wants of consumers and implementing the strategy to sustain a successful and profitable organization. Along with a shift in consumer behavior, there has been a shift in marketing strategies. Some organizations are using the traditional marketing strategy and some are using the new customer-based model. This paper, by referencing an article called “Rethinking Marketing” will explain whether the new model is necessary to improve business today. This will be done by addressing the similarities proposed and the differences between the approach of that model and strategic marketing management presented in the AMA definition and text. Would this model be an improvement over the way my organization functions? The answer will be given.
2. Then we need to understand the customers with whom we have been successful and why.