Explain How to Support Effective Communication Within Own Job Role

2574 WordsNov 6, 201211 Pages
Unit | Learning outcome(s) | Assessment criteria | Questions | 501 | 1 | 1.2 | Explain how to support effective communication within own job role | AnswersWithin my job role as a Social Work Assistant for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals. I use several different forms of communication within my job role.Interpersonal skills are those skills that enable me to interact with another person, allowing me to communicate successfully with them. Good communication skills are vital for working in Health & Social Care…show more content…
Informal communication:Informal communication (often used between people who know each other well, like friends or family) is more likely to start with ‘Hi, how are you?’ and allows for more variety according to the area someone lives in. For e.g. in some places it is common for people to call other people ‘love’ even if they have only just met them. People usually communicate more informally with friends, including those they work closely with on a day to day basis. | Unit | Learning outcome(s) | Assessment criteria | Questions | 501 | 1 | 1.3 | Analyse the barriers and challenges to communication within own job role | AnswersSome things stop communication being as effective as it could be. There are communication barriers within a health & social care environment and it is important to understand them so you can overcome them. It is very important to be able to communicate effectively in a health & social care setting. A service user will not be able to take part in a discussion about their care or planning their future if they do not understand what is being said. Equally, I cannot help if I cannot find a way to understand what the service user is trying to ask for. There are many factors that affect communication. They are:Sensory Deprivation:When someone cannot receive or pass on information because they
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