Explain The Aim Of The Complaints Policy

Complains are not very nice to deal with buy in care work it happened are we have to solve the problem asap. All small complains can be said to staff and then carer try to solve the problem. If not she/he may need to report problem to senior carer or manager, which has obligation to deal with it. Very important complain must be in writing and reported to manager which has to solve the problem. All related to care home policies and procedures.

A guideline to all staff on how pupil’s behaviour should be managed. It is important that this policy is constantly being applied to ensure full safety of the pupils; this is why all staff must be familiar with this policy.

The school’s behaviour policy is very detailed and covers all aspect ensures every member of staff know what is expected from them as well as pupils. I feel that I am able to challenge any behaviour issues confidently. The policy is fair to all pupils and they are all aware that any bad behaviour will not be tolerated.

The governing body have a range of duties and responsibility within the school, this includes the conduct of the schools and to promote a high standard of educational achievement at the schools, as the schools accountable body they provide a strategic view of the school by establishing a vision, they set the purpose and aims of the school within an agreed policy framework. The school governors appoint and performance manage the head teacher. They also agree on the school’s improvement strategy such as setting targets with supporting budgets and staffing structures. The governors also sign off the self-evaluation process and they will respond to school’s improvement service and Ofsted reports as and when necessary.

Every school and business must have policies and procedures in place. A school's policies and procedures are adopted from laws passed by the Government. These are in place to ensure the school is run correctly, and that staff, pupils, and any other individuals involved with the school are protected and meeting expectations and guidelines. There are usually a large number of policies in place within a school. These can include policies such as Child Protection, Health and Safety, Fire Safety, Confidentiality, Anti-Bullying, Teaching and Learning, Homework, and many more. These policies and procedures are relevant to staff, pupils and parents. These policies must be updated regularly, and some of the content revised, in order to keep them

The behaviour policy outlines several procedures for dealing with inappropriate behaviour. Firstly verbal warnings are given, and the child is given chance to apologise and choose to change their behaviour. Sanctions for continued bad behaviour can escalate from time spent on the thinking chair/ missed playtime, to being sent to a senior member of staff. In cases of extreme bad behaviour or physically violence a log will be noted into the class behaviour book and parents will be informed. Sustained inappropriate behaviour may lead to a behaviour agreement, discussed with the parents and child present where the child will promise to change their behaviour. Breaking this agreement, or other very extreme cases may lead to exclusion from school, which will be handled by the head teacher.

Is a guideline to all staff on how pupils behaviour should be managed. It is important that this policy is constantly being applied to ensure full safety of the pupils, this is why all staff MUST be familiar with this policy.

| Section 175 of the Education Act 2002 requires local education authorities and governing bodies of maintained schools and FE colleges to make arrangements to ensure that their functions are carried out with a view to safeguarding and promoting the welfare of children.All children deserve the opportunity to achieve their full potential.  The five outcomes that are key to children’s and young people’s wellbeing are: * Stay safe * Be healthy * Enjoy and achieve * Make a positive contribution * Achieve economic wellbeing The school should give effect to their duty to safeguard and promote the welfare of their pupils (students under the age of 18 years of age) under the Education Act 2002 and , where appropriate, under the Children Act 1989 by: * Creating and maintaining a safe learning environment for children and young people. * Identifying where there are child welfare concerns and taking action to address them in partnership with other

Settings also have a legal duty to contact Ofsted if an allegation of abuse is made against any of the staff members; regardless of their position, hours worked or whether they are in paid or unpaid roles.

Schools are required to have policies and procedures as they safe guard the staff and pupils and

Childminders must have a written statement of procedures to be followed in relation to complaints which relate to the requirements of the Childcare Register and which a parent makes in writing or by email. Childminders must keep a written record, for a period of three years, of these complaints including the outcome of the investigation and the action the provider took in response. Childminders must make available to Ofsted, on request, a summary of complaints made in relation to the requirements during the past 12 months and the action that was taken as a consequence.

Ofsted give clear guidelines on how the setting should run on a daily basis. This is evaluated by ongoing paperwork and meeting targets. Policies and procedures put into place guidelines on all care standards and regulations that all staff should adhere too. This is evaluated through appraisals and reflective practice. For example: When starting in the setting, I observed a staff member ‘doing for’ the children, rather than encouraging them. This was regarding the children’s independence and found that rather than staff giving out the children’s cutlery and cups during lunch- the children help each other to hand it out. I enforced this by having an informal chat with my Manager after careful observation.

All policies are important as they provide boundaries which to work by ensuring a teacher’s job is not put at risk and a child is not declined of their rights. The Grievance policy gives staff the freedom to make complaints following correct procedure and always be heard which is very important as it also gives staff the security of knowing they can approach their superiors if need be without

Recently, I witnessed a pupil at my setting using inappropriate language during a music lesson, where the class teacher was not present. I took the pupil to one side and bent to their level. I informed the pupil that the language they had used was both inappropriate and unacceptable. I told the pupil that I would be informing the class teacher of the incident and that should it happen again, I would be sending them straight to the head teacher’s office. Another child had overheard the inappropriate language and copied it. I took the same action with the second child, and then separated them, moving one child to the other side of the classroom. After the music lesson, I informed the class teacher of both incidents, who thanked me for my input and said that the pupils would need to be closely monitored for the rest of the day.

Consider the responsibilities and limits of learning support staff in ensuring the safety of children and young people in a school, in terms of: