Explain The Determinants Of Patients ' Satisfaction

1324 Words6 Pages
Patients’ satisfaction represents their reactions to their care experiences (William, 1994; Brook et al., 1996; Roter & Hall, 2006). Several theories have been proposed to explain the determinants of patients’ satisfaction. For instance, expectancy theories postulate that patients’ satisfaction is shaped by patients’ beliefs and expectations about the care they receive (Kocher et al. 2002; Alderman et al. 2000; Linder-Pelz, S. 1982 (a); Linder-Pelz, S. 1982(b)). Patients’ satisfaction can be defined as the extent to which patients believe that the care they experienced matched their expectations (Thompson & Sunol 1995). Decision theory suggests that patients’ satisfaction is not only affected by their beliefs and values, but also their…show more content…
On the contrary, preferential based models proposed that psychologically healthier individuals will always report higher scores of satisfaction regardless of the quality of care provided. A third category of models incorporate both psychological and clinical measures in determining the variation in patients’ satisfaction ratings. Considering these prescriptions, it appears that such models provide drastically different narratives due to their differences in emphasizing the role of quality of care, whether clinical, psychological or however conceptualized. Campbell & Sweeney, 2002; Blumstein, (2002) suggested that quality of care is not a unitary concept that reflect a uniform process. Many have referred to the quality of care in varying ways and distinct conceptualizations. Therefore, (Morse et al. 1991; Wilson & Cleary, 1995; Anderson & Burckhardt, 1999) only considered the quality of medical care at the patient-physician level, which is the approach of this research. Quality of medical care is a multidimensional construct with three components: outcomes, process and settings. The first goal of the patient, as well as the physician is to treat the condition with most proper care resulting in a better health outcome. Restoration of function, recovery and survival are few examples. The inclusion of this dimension is essential since it provides a robust metric to evaluate the quality of medical care provided. Second, the process dimension refers to
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