Explain The Determinants Of Patients ' Satisfaction

Patient satisfaction is very important in hospital settings. The patients are the heartbeat to the large body of doctors, nurses, aids, and dietary. Being able to effectively make the patients stay or visit more satisfactory is important in a hospital. The hospital process is strict on patient satisfaction

With patients today using the threat of reporting low satisfaction rates in the hopes of receiving faster or higher quality care, they seem to have taken the upper hand in some of the decision making of what will take place in the healthcare world (Sullivan). But is it really the survey results that will make the drastic changes that are needed?

patient and family satisfaction could go a long way to advance the quality of patient care throughout the hospital.

Health care organizations should work on putting more emphasis on patient experience and satisfaction, such as giving evaluations when giving care. When it comes to patient satisfication the healthcare system should put their sole focus on making sure patient were well taken care of during their visit. Whether if the patient was satisfied or not with their experience. Patient experience/satisfaction in a hospital should always be a number one priority and getting the person back at 100%. Hospitals are always looking for ways to improve several different things such as technology, health in populations, reducing cost, maintaince, etc. But they fail to focus on the quality care, Avoidable harm is a worthy goal that all health care system should benefit

This statement shows the impact of services performed and the importance of patient satisfaction surveys.

In years past, the hospital experience has been a big issue when it comes to the quality of healthcare. Most hospitals that don’t meet national standards included lengthy stays, several misjudgments and holes in prevention control. In general they have lacked patient respect, according to medical historians and health care professionals. However, these issues have improved substantially over the years. Because of cultural shifts, policy adjustments, healthcare prices, and technological advances, hospitals have moved toward a more patient based approach that emphasizes the importance of prioritizing prevention in all cases. Patient satisfaction is now a priority in healthcare nationally.

Believably, the ultimate goal or vision for the entire healthcare system is the provision of optimum patient-centered care. However, the achievement of this objective has become one complicated endeavor, especially when one takes into consideration that the quality of care constitutes the most prioritized factor in healthcare and signify a vital component of care provision.

The health care industry can no longer measure quality based purely by patient outcomes. Under CMS regulations, quality is a product of both patient outcomes as well as the patient’s perception of how the services are provided, among other measures (Centers for Medicare and Medicaid Services, 2015). Therefore, the patient’s perception of quality can no longer be ignored.

With these being listed, “patient expectations of care and attitudes greatly contribute to satisfaction; other psychosocial factors, including pain and depression, are also known to contribute to satisfaction scores” (Morris,

Stanik-Hutt, Newhouse, White, Johantgen, Bass, Wilson, Fountain, Steinwachs, Heindel, & Weiner. (2013). Documented that “quality is the degree to which health services for individuals and populations increase the likelihood of attaining desired health outcomes and are consistent with current professional knowledge” (pg. 492). However, the patient outcomes become the final measure of quality as they imitate the influence of both structures and process of care (Stanik-Hutt, et al. 2013).

A patient centric system puts an emphasis on the needs of the patient first to assure all measures are being taken to provide the highest quality of care. Patient centric care is driven by our consumers, however our vision has been narrowed down by our policy makers and regulators. They evaluate patient satisfaction and engagement through a limited Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) survey that may not address the real needs of our patients. The goals of the HCAHPS survey are to produce data about patients’ perspectives of care that allow objective and meaningful comparisons of hospitals on topics that are important to consumers; public reporting of the survey results creates new incentives for hospitals to improve quality of care; and public reporting serves to enhance accountability in health care by increasing transparency of the quality of hospital care provided in return for the public

Patients are the most important individuals to any hospital system. Consumer awareness is at an all-time high, and the health care sector is not exempt from scrutiny. Ensuring patient satisfaction has become a strong focal point of many hospitals; they want patients to have a stellar experience from check-in. Overall, patient satisfaction is the key to maintaining a harmonious hospital-patient relationship. “A patient’s expression of satisfaction or dissatisfaction is a judgment on the quality of hospital care in all of its aspects. Whatever its strengths and limitations, patient

The structure involves the infrastructure that is needed to deliver medical care such as medical equipment, staff, information system, workplace, culture and physical structure (Lighter, 2011). The process involves the essential procedures and steps to provide healthcare services to customers and this include finance, service utilization, compliance and customer satisfaction with care (Lighter, 2011). The outcome measures assess the process effectiveness, which includes two types: business and clinical outcomes (Lighter, 2011). Examples of business outcomes are insurance billings return and customer satisfaction with food services (Lighter, 2011). Clinical outcome measures are specific to the clinical condition being measured which should meet the usual healthcare needs and goals of the patients’ population where it is used (Lighter,

This theme was related to the purpose of analyzing the factors that influence patient satisfaction. One explanation for the results that were found is that patients in higher intensity regions tend to receive more discretionary health services, compared to patients in lower intensity regions. This also may explain why a higher mortality rate is among the most satisfied patients. Overall, this study is suggesting that patient satisfaction may be a marker for illness because patients who rely on their physicians more tend to report a higher satisfaction rating (Fenton, Jerant, Bertakis, & Franks,

In healthcare, patient satisfaction is an important issue, as it is a derivative of success and quality of the healthcare system. According to Hachem et al. (2014), the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey has become a very important standard of measurement used by organizations and patients to analyze patient experience and improve quality initiatives. This has been shown to be effective, as various studies have indicated, demonstrating a relationship between patient perception and quality of care, as well as their satisfaction. Furthermore, these studies have also found patients to be reliable evaluators of their care (Hachem et al., 2014).