Verbal communication is talking to someone and giving them information and also retaining information. Furthermore verbal communication is very important in a health and social care setting because it allows care workers and service users interact with each other face to face. This would then help the service user understand what the care worker is trying to say/explain to them because it would be clear and precise. The service users may feel that the care workers are showing an interest in their needs and well-being if they are communicating with them verbally (Face to face).
Good verbal communication is an inseparable part of professional communication. In a business, I believe you come across people from various ages, cultures and races. Fluent verbal communication is essential, to deal with people in important meetings or other events/situations. I also think that a self-confidence plays a vital role which when clubbed with fluent communication skills can lead to success and I make sure I don’t forget this when communicating in my job role.
1.5 Identify a range of communication methods and aids to support individuals to communicate. There are many communication methods in order to meet someone’s communication needs some of this communication methods are:
SHC 31 3.1 People from different backgrounds may use and/or interpret communication methods in different ways because every family has their own way of communicating together. For example: some children might hear or speak more than one language at home or they could hear others swearing. This can affect children’s communication and how they communicate as adults.
Writing (Written methods - letters, notes, reports, posters, leaflets) Using objects Touch Physical gestures (Hand and facial gestures (non verbal) which usually shows emotions and feelings). Body language and emotions Lip reading Electronic/digital - emails, websites, text messages, video Sign language - baby sign, Makaton, British sign language Tactile methods - braille At certain times one must adopt their style of communication to meet individual needs and use various aids to help them embrace their communication.
Explain how people from different backgrounds may use and/ or interpret communication methods in different ways
need verbal communication, we need to know how to listen and how to read body language. In fact communicating is not only â€œusing wordsâ€•, we need to know which words and gestures to use and how to use them and also how to interpret those of the other person.
Assignment 1: The Role of Communication and Interpersonal Interaction in Health and Social Care In a health and social care setting there are two different types of communication and those are verbal communication and non-verbal communication. Verbal communication is the way you talk to someone and non-verbal communication is your body language
2.3 Describe a range of communication methods and styles to meet individual’s needs. Verbal communication is one by asking questions you can asked closed or open questions or just talking to the individual we can show empathy and understanding. Non verbal communication so this could be by writing or by picture cards or easy read documentation.
When using verbal communication in a business setting you should carefully plan. Be sure to know what purpose you have – whether you are informing people, providing a guide on something, persuading people of something, giving instructions, etc. With this in mind, be sure to be well informed on the topic in question as verbal communication opens up to questioning from others and you should be able to provide any relevant information. Also be sure to consider how what you are saying may affect those you are saying it to and consider this in your presentation of information. Then you need to deliver your content – be sure to make any greetings required and ensure people are settled and comfortable leading to open communication from all. Be sure
There are many different forms of communication in regards to how you get a message to one another, although communication can be broken down in to two different categories, which are verbal and non-verbal communication.
Approaching the task of having to communicate with your customers to affectively resolve their problem can be a difficult task, therefore using various negotiation techniques in the process will be very important. Before anyone would contact a customer regarding their problem, you would always need to know what has to be achieved in the long run of the discussion, as you will effectively be working towards what’s best for their service whilst it being beneficial towards both customer and the organisation. Sometimes customers may need something improved on their service which is out of the ordinary, therefore it is my task to comprise and introduce other products or services that we have available to offer in order for their satisfaction and a positive customer experience. Listening carefully is one of the most crucial aspects of negotiation, as you must be able to offer new products and services whilst communicating with customers, which can be proven to be quite the task itself, therefore you would always have to be alert and listen very carefully to their needs in order to offer them the correct product or service for their need.
Verbal communication is used in a health care to really communicate and build strong relationships with staff and patients. Verbal communication can be formal and informal depending on your relationship with the patient, such as when speaking to a patient you will have a formal way of communicating with them. If you were speaking to an old friend you would speak in an informal manner. If you were going for a job interview you would be very formal in the way you speak. Verbal communication can have many positive and negative effects. Having verbal communication with patients can help them understand and connect with their doctor or nurse. It can also give the patient a chance to ask any questions or queries they may have. These conversations can be done in private and is one of the quickest ways of giving information immediately. When having verbal conversation there is no proof of the conversation so all information should be written down. If a patient misunderstands what is communicated to them it can lead to many issues, such as the patient not taking medications as directed or patients saying things
5). Agree how decisions will be reached It is important to agree and commit to a strategy for communicating as a project team. Consider options. Having a communication strategy that people haven’t had an opportunity to agree on, or who aren’t aware of, will mean that communication won’t be effective.
In the ten factors of communication, I believe that disability should be included since it involves people with speech, hearing, or physical impairments. Disabilities relies heavily on communication that is non-verbal such as sign language or simply, touch. With family members diagnosed with autism and down syndrome, I understand the challenges in communicating that include attention span and enunciation. I feel that no factors of the ten should be removed because they all affect the way that a person communicates.