Hospitality industry is a huge industry and is very popular now days. Hospitality industry includes food and beverages, food service management and tourism etc. The hospitality industry focuses largely on the customer satisfaction. Every business organization needs good staff team who really understand the main goals, missions and visions of the organization to run it smoothly.
Different staff members are required in the hospitality industry. For instance in hotels the main staff position that required are following:
• Management includes general manager, manager, HR manager, and directors
• Sales and Marketing Staff include sales manager, marketing manager, PR manager etc.
• Support Staff include housekeepers, security officers etc.
• Food Preparation Staff include chef, baker, cook etc.
• Front desk staff includes those who
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There are ploys and tricks that rapidly disappear but the core concepts tend to progress more slowly. In upcoming years the industry will see some solid trends.
Some of the trends are coming below:
1. Mobile bookings.
Mobile bookings are a new way of booking for the services and are very famous. Many customers use mobile devices to search for and make their booking and reservations for hotel services. And in coming years this trend will be very famous.
2. Sophisticated Management
Operating sophisticated dispersal network management that allows the owners to state a plan for the unique hotel.
3. Content and social media marketing
With a durable digital presence, possessions are able to make brand awareness, launch their authority and gain the belief of guests. A strong digital presence is vital for content marketing. Appealing blogs and social media tools, circulars, e-books, and shoot and video-sharing media are effective and profitable ways to reach people
The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human
3. To improve the business of the hotel by providing educated and skillful employees to the industry.
The hospitality and leisure industry hug a variety of sectors and businesses across hotels, restaurants and restaurants, travel and tourism, gaming, sport and leisure. The sector is reliant on the consumer confidence and business sentiment and is facing rising pressure to deliver innovation, value and quality. Hospitality is that business that helps people to feel welcome, relaxed and to enjoy themselves. It is all about customer service and providing the best quality and experience possible for the customers. (Discover Hospitality, 2012)
The scope of the hospitality industry refers to the range of businesses that provide services and facilities. The hospitality economy is one of the country’s key industries with huge growth prospects in jobs. In employment terms, restaurant are easily the largest sector, closely followed by a pubs, bars and club with the hotel sector growing more slowly, and the contract food service sector holding steady .
Hospitality Industry is broad and diverse; organizations within it share some things in common. One is the need for staff members with a variety of knowledge, skills and experience to produce the products and services that are needed or desired by consumers. Each job has specific requirements. Anyone who is capable of meeting those requirements become effective in job performance. These
Today, technology continues to evolve from the gadgets like, wireless internet, smartphones, tablets etc. it is more convenient for them to browse a hotels to stay in and the best hotels or restaurants to visit. Few years from now all the hotels and restaurant will be fully supported by the technology, more and more customers will be stun to hotels and restaurants because of the impact of
1).The relationship between Hospitality and Tourism: Tourism and hospitality go hand in hand, the hospitality industry offer services like accommodation, transportation, food and beverage, recreation and leisure. Tourism is the activity by the tourists where they engage in travelling to destinations where they want to experience recreational and leisure activities and most of the time avails of accommodation, food and beverage. The hospitality industry is the supplier of the services for tourism. The meaning of hospitality is providing a safe and enjoyable environment for patrons. It also means responsibly serving liquor, to ensure that patrons do not become unduly intoxicated and subsequently a problem for management, staff and the
Nowadays the Internet has a huge impact on people’s lifestyle and it changes practically everything. TripAdvisor shows itself as one of the leading websites in hotel and restaurant spheres. For example, the hotels whose ranks are higher have more direct bookings; higher average daily rate and revenue in compare with the hotels whose ranks for 30-40 position lower.
Internet based smartphone applications are gradually gain more popularity and being used by tourism and hospitality related business in the world. These types of application offer their target clientele fast and simple way to access their services. Now every traveler can make their travel arrangement more efficiently by using their smartphone applications when they needed. For example, hotel reservation through smartphone is now so common phenomenon as tourist can access the hotel systems by using their smartphone applications to make their hotel reservations and book their hotel rooms etc. Recently hotels are able to maximize their full potential that smartphone application (APP) marketing offers. Smartphone application connects business providers and customers directly without any intermediaries. Following figure.... shows the smartphone application use in travel and tourism Business.
It plays a prominent role for every player in today’s competitive and dynamic market scenario, digital marketing is via electronic channels and by posting positive comments, feedbacks about the company/product you (and your happy customers) can attract new customers and build long-lasting relationship.
The hospitality industry is a part of larger enterprise known as travel and tourism industry. The travel and tourism is a vast group of business with one goal in common providing necessary and desired products services to customers and travels.
There are major programs to help a student pursue this career. They have various industrial based challenges to develop the students in their choice of hospitality services. The industry aims to challenge them to be independently solving these problems and issues through various solutions. The students are provided with different study material, guides, projects, on-site industrial experience, assignments to help them to understand the hospitality industry. The students attend lectures, seminars to have a better look at this industry in which they pursue a career. The students may work as a pair or as an individual for the particular projects given to them. These can make sure how they can handle any industry based issues easily with their skills and knowledge and have an immediate solution to whatever challenge is thrown towards them.
In relation to the current skills gaps, assess the staffing requirements of operational level of the Food and Beverage departments of different hospitality industries (2.1)
For each software, it also has some strengths that match various type of hotels’ specific needs. For Hotel ServicePro, the uniqueness can be customizing guests’ requests. For some particular special requests, the software can also record it and dispatch it out to management
Without automation the management of the hotel has become an unwieldy task. The end users’ day-to-day jobs of managing a hotel will be simplified by a considerable amount through the automated system. The system will be able to handle many services to take care of all customers in a quick manner. The system should be user appropriate, easy to use, provide easy recovery of errors and have an overall end user high subjective satisfaction.