Explain how continuous improvement models, knowledge management systems, quality systems and sustainability principles can be incorporated into business systems.

1624 Words Jan 12th, 2014 7 Pages
Explain how continuous improvement models, knowledge management systems, quality systems and sustainability principles can be incorporated into business systems

Continuous Improvement Models

To close the gap between actual and desired performance, decisions need to be made. Decision making involves making a selection from among alternative courses of action. Implementation and evaluation of the implementation provide feedback into the next cycle of group decision making.
Effective problem solving and decision making processes follow an ordered format, requiring you to:
1. Examine the current situation, in measurable terms, to discover or identify the discrepancy (this could be a problem, issue or opportunity).
2. Diagnose symptoms
…show more content…
Strategies for capturing and sharing insights and experiences include:
- Best practice transfer: is the process of sharing the methods of doing business that yield the best results.
- Community of practice: a group of individuals sharing a common work practice over a period.
- Expert directories: a tool for knowledge seekers to gain access to experts.
- Knowledge brokers: knowledge brokers can be public or scientific, industry specific, or firm specific.
- Mentoring: is the process of a more experienced person advising and guiding a less experienced (and usually younger) person, typically a colleague.
- Post project reviews: or lesson learned debriefings occur either at the completion of a project or activity or at strategic points or milestones during the project.
- Story telling: uses anecdotal examples to illustrate a point and transfer knowledge.

A key strategy for knowledge management is actively managing knowledge, also known as a push strategy. Employees enter their knowledge into shared knowledge repository, such as a database. Employees seeking knowledge can search the database.
The opposite strategy, a pull strategy, is the use of experts on an ad-hoc basis. The expert provides insight to persons needing information.


Quality Systems

To improve quality in your organization:
- set clear, achievable, communicated goals for…

More about Explain how continuous improvement models, knowledge management systems, quality systems and sustainability principles can be incorporated into business systems.