Explain the Role of Effective Communication and Interpersonal Interaction Within a Health and Social Care Setting

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Explain the role of effective communication and interpersonal interaction within a health and social care setting

Ellena Hall

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Contents Page: Page 3: Introduction Pages 4-7: Main Text Pages: 8- 9 Conclusion

Page: 10 Definitions

Page: 11 Bibliography


I am writing this report to inform year 11 students about effective communication which can be used during work placement in a health and social care setting. This is due to concerns of students being nervous on arrival of work placement and communicating with patients/service users when they start the course. Therefore this report is to help prepare them with different forms and techniques of effective communication and
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However, it is not always down to the form, or skills you use when communicating, this is because, as long as the service provider can communicate effectively and be an active listener so communication can flow and all involved can understand the topic of communication.

There are two main contexts in which we communicate; formal and informal. In the context of communicating formally we communicate using; Standard English, correct grammar, corrects posture, eye contact and good pronunciation. We often communicate formally when communicating with someone of a higher authority; this shows that you respect their higher position; this is more likely to be in a formal setting such as a work place or educational establishment. However when communicating informally we use different skills such as; use of slang (informal English), more relaxed posture and general chit chat. We often communicate informally when communicating with someone who is familiar e.g. a friend. This is more likely to be in an informal and relaxed setting such as in the playground or in town.

Interpersonal skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives. Interpersonal skills are not just important in the workplace, our personal and social lives can
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