Explain the role of effective communication and interpersonal interaction within a health and social care setting
By
Ellena Hall
Figure 1
Figure 1
Contents Page: Page 3: Introduction Pages 4-7: Main Text Pages: 8- 9 Conclusion
Page: 10 Definitions
Page: 11 Bibliography
Introduction:
I am writing this report to inform year 11 students about effective communication which can be used during work placement in a health and social care setting. This is due to concerns of students being nervous on arrival of work placement and communicating with patients/service users when they start the course. Therefore this report is to help prepare them with different forms and techniques of effective communication and
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However, it is not always down to the form, or skills you use when communicating, this is because, as long as the service provider can communicate effectively and be an active listener so communication can flow and all involved can understand the topic of communication.
There are two main contexts in which we communicate; formal and informal. In the context of communicating formally we communicate using; Standard English, correct grammar, corrects posture, eye contact and good pronunciation. We often communicate formally when communicating with someone of a higher authority; this shows that you respect their higher position; this is more likely to be in a formal setting such as a work place or educational establishment. However when communicating informally we use different skills such as; use of slang (informal English), more relaxed posture and general chit chat. We often communicate informally when communicating with someone who is familiar e.g. a friend. This is more likely to be in an informal and relaxed setting such as in the playground or in town.
Interpersonal skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives. Interpersonal skills are not just important in the workplace, our personal and social lives can
Explain the role of effective communication and interpersonal interaction in a health and social care setting.
3.1 – Explain how individuals from a different backgrounds may use communication methods in a different way
In this assignment, I am going to review four cases, which will require a number of different communication skills focusing primarily on; developing a therapeutic relationship, communicating assertively, communicating effectively with an individual with a disability/impairment and communicating with individuals from another culture. I will discuss building a therapeutic relationship and effective communication with each patient.
Communication between professionals – communication between professionals is often informal however at the same time they must still demonstrate respect for each other and use formal language where necessary. To avoid barriers, formal communication is usually planned to make sure the speech is clear and understandable ensuring no harm is done to the service users.
In this essay I will be analysing the communication and interpersonal interaction that took place in various sectors such one to one interaction, group interaction and how effective these skills and other elements in the health and social care setting such as the environment was being demonstrated.
P4 Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.
Informal communication is good way of communication as it can make a individual more relaxed and effective as it’s more easier and complex for the person to interact, as they don’t have to worry about being proper and correct.
Communication can be adapted very easily, usually without you realising. However, the style used can make a big difference, and help build and maintain positive relationships.
AnswersWithin my job role as a Social Work Assistant for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals. I use several different forms of communication within my job role.Interpersonal skills are those skills that enable me to interact with another person, allowing me to communicate successfully with them. Good communication skills are vital for working in Health & Social Care
In this essay I will be explaining how I use good communication and interpersonal interactions with the residents I will meet on my work experience at a residential home for older people. I will be explaining the skills and strategies I will use to make communication making sure it is effective. My essay will talk about different types of communication for example one to one, with different types of people, including professionals and service users. I will use communication with a variety of people and consider the most appropriate form of communication to be applied making sure the needs of all individuals are met. I will also explain and discuss Argyle’s
In this assignment I am going to be explaining the factors that may influence communication and interpersonal in health and social care environments and also I am going to be explaining the strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. I will be including sensory deprivation, foreign language, jargon, slang, dialect, acronyms, cultural differences, distress, emotional difficulties, health issues and environmental problems, misinterpretation of message, aggression, assertion and how they can be overcome.
Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.
Effective Communication is significant and a fundamental relationship-building skill in the workplace for any employee especially for managers to perform the basic functions of management, i.e., Planning, Organising, Leading and Controlling. If people don't communicate well they limit their ability to connect on any meaningful level which can create conflict. Depending on the position in workplace, others will have expectations of how an individual should communicate with others. It is important that for any employee show respect to those he or she works with. The general social care council’s code of practice states that communications should be conducted in an
Unit 1- D1: Explain how communication skills can be used in health or care environment in effective communication
Explain factors that may influence communication and interpersonal interactions in health and social care environments.