External And Internal Forces For Change At Hcl

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What were the external and internal forces for change at HCL?

During the life of an organization it will face many changes. Some changes are to create a stronger work force, some are to strengthen its competitive advantage, and some are to re-structure its vision for the company. In order for a business to be successful it must have the ability to recognize its strengths and weaknesses. This allows them to move forward and stay competitive. They must outline and use their external and internal forces as a guide in their transformation to success.

In order to determine an external force an organization must look outside the business at its market and customers. They must evaluate them in order to determine how their business can adapt to changes that are not within their own vision. For HCL, they also needed to analysis why they were losing market shares and mindshare even though their revenues were growing. The analysis showed their competition was surpassing them was because customers didn’t want to work with an undifferentiated service provider. Their customer’s vision for their own organizations was to join with a business that provided end-to-end services for a long-term relationship, which was not what HCL was offering them. Vineet Nayar, CEO of HCL, determined that they needed to reach out to those customers and understand their needs so they could redefine how they were doing business.

The internal forces of change HCL faced were some of the same
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