External Environment Of The New Ceo The Company

Satisfied customers can be the best advocates, which is why customers’ needs should be satisfied every time.

I would advise the CEO that to better serve the company’s desire we would start with a strategic plan by setting goals and objectives. It would be best to elicit the opinions of every staff member on how they feel about the company’s goal. After listening to the staff opinions on how best to implement the goals, a plan is to be put in place detailing the steps by steps on how to achieve each tasks. I would emphasize to the CEO the importance of setting goals and communicating them effectively to the staff members, especially those who will be the managers. Additionally, the CEO is to consider the needs of each individual in the company. It is important to address both the task and the needs of the employees ( Phillips & Gully, 2014).

Customer satisfaction is the customer’s evaluation of a good or service in terms of whether it has met their needs and expectations (Vander Schee, 2016). The culture of the organization is to focus on delighting customers rather than on selling products (Lamb, Hair, & McDaniel, 2017). An example of a highly satisfied customer would be Nicole Snow, who owns a small business in Maine. One day she reached out to FedEx on social networks and asked for help in getting her supply chain set up. The team responded immediately and helped her solve the problem (“FedEx,” 2015). Here customer satisfaction is greatly shown the customers’ needs and expectations have been met by

After consumption or use the consumer is able to evaluate if the product/service fulfilled their need/want. Customers who are satisfied will likely become loyal customers (Grewal, p. 188).

The innovative attribute of the corporation as depicted by the company’s portfolio and other market spectators is impressive. It is commendable that the corporation has positioned its self in communities across the country as a pioneer of efficiently run health care specialty clinics that provides the underserved communities with excellent, affordable, and accessible health care (“2014 CVS health annual report”, 2015).

In order to be successful in the long range, the CEO's strategy must encompass countless factors. He must devise a plan to grow the business in the face of competitors, not only from within the United States but from any and every region of today's global economy. The CEO calls the plays for a team of tens (and sometimes hundreds) of thousands of workers. All of the actions of every employee and every aspect of the business must be coordinated and integrated to produce the cars, computers or CAT scanners that yield profits to the company. It is the CEO who is responsible for that integration.

As Thompson (2015) has discussed, the world is changing fast and organizations must be flexible in handling changes to be able to thrive well or they may experience dilemmas. In 1997, Apple Company, which almost reached bankruptcy ousted its that time CEO, Gil Amelio, where Steve Jobs replaced him and declared himself interim CEO. Apple that time is experiencing a disruptive change, a change that is radical and immediately happening, in other words unexpected. However, they were able to response to it quickly and prevented the company to hit the very bottom by bringing back Steve Jobs. Jobs had so much idea with him, which the company needed most at that time (Time, 2016).

As Satya Nadella takes over the position that Mr. Ballmer once endured, his spirit took off with great confidence concerning his new role at the company (Microsoft, 2014). The next decade is likely to reveal the level of success his abilities bring to the future of the company and his own status as leader.

The company transformation from private equity ownership with an immediate shift of CEO marked new challenges for the company. The company has been going through rigorous changes to keep up with the strong

With an increase in the amount of people needing/wanting medical treatment, there will be a shortage of medical staff. This will cause longer wait times, limited resources, as well as not having enough doctors and specialists to meet the demand.

“A legacy platform, also called a legacy operating system, is an operating system (OS) no longer in widespread use, or that has been supplanted by an updated version of earlier technology. Many enterprises that use computers have legacy platforms, as well as legacy applications, that serve critical business needs” (Rouse, 2017). For example, a large amount of banks and government entities still utilize legacy systems. Why would organizations want to use outdated operating systems when there are likely new, better alternatives? In short, legacy systems have been altered so much over the years to handle the organization’s operations that the organization has created a situation of extreme dependence on the legacy system. The revisions and

The ongoing turbulence of global economic conditions, combined with the exponential increase in the complexity of business models is in the process of reshaping the role of the CEO. No longer can a CEO be purely a generalist, they need to increasingly have an in-depth perspective of the entire scope of the organization and its many operations and functional areas. The scope and depth of the role of CEO has become more complex due to compliance and reporting requirements as well (Holtzman, 2011). Based on these observations it is cellars that the CFOs of organizations are become more ideally suited to run enterprises in a CEO role. In analyzing the two articles Do CFOs really make good CEOs (Picker, 1989) and How a CFO can graduate to CEO (Brewis, 1999) the foundational points of this analysis are provided show how CFOs are increasingly well-suited for the role of CEO.

Large organizations as well as small startups have been focusing on the enterprise segment. Once consumer only products like iPhone (for business) and Android (for work) are now enterprise ready and widely used for businesses in the large organizations. Moreover, the business model shift from a "legacy" on-premises to the cloud based SaaS model is evident and that is enabling both, businesses as well as vendors, to be agile, work from everywhere, reduce maintenance/ownership cost and quickly scale to the evolving business demands. It 's not surprising that nowadays virtually every enterprise software offers a flavor of cloud or SaaS solution.

Who are the current customers/users? Include information related to demographics, psychographics and buying behavior, price sensitivity, customer satisfaction and loyalty.

Another of Ma’s core principles has been to maintain a sense of direction. As the CEO is responsible for setting the mission and the aim of a company, this job also entails expressing this to leading management the company as a whole as well as setting in place the process to execute it. Looking back, Ma has been instrumental in the company’s continual innovation, acquisition and expansion. This progress is reminiscent of clear task-oriented goals.