1 Introduction
E-government has the potential to improve greatly the delivery of public services, making them easier to access, more convenient to use, more responsive, more transparent and so on. It also has the potential to free up resources in the public sector by delivering services more efficiently. Therefore governments are keen to push their citizens to use online services to deliver public services more efficiently and faster with lower cost. For instance U.K. government, in February 2010, announced a new strategy for the public sector aimed at simplifying and standardizing ICT across the public sector to enable interoperability and data sharing while providing flexibility and efficient services that will deliver savings of over £
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2 E-government literature
Electronic government can be defined as an ever-increasing and pervasive use of information and communication technologies in the context of the Information Society, which more and more affects the public sector; the importance of this development is increasingly acknowledged in many countries around the world and experiments are being conducted at all levels of government – local, regional, national and European – to improve the functioning of public services concerned and to extend their interaction with the outside world (Vassilakis et al, 2006). This new way of operating services based on
In the diffusion of public services to the citizens literature
There are several reasons behind spreading the ICT concept within the society but
3 E-services in The U.K.
Delivering e-services by the U.K. government was announced for the first time in 1994 by launching open.gov.uk website. This was the first attempt by British government to facilitate usage of governmental services for the citizens (E-government Factsheet, 2010). Since then, the British government tried to develop a virtual network to make all its services easier to access by introducing more online portals. In 2007 they decided to centralise their services into two so called “supersites”; direct.gov and businesslink.gov.uk. First web portal aimed to give information to the citizens and second one is designed to help businesses. To have a better
The kind of an IT solution that would help the government is one that provides the greatest benefit. Take for example the installation of sidewalks that provide energy. As people move around doing their business, they create energy and this energy can be stored and used later. There are so many places within the cities or municipalities where people walk. The sideways, the stadiums, and even jogging lanes. It would be a great idea to tap this energy.
In order to ensure compatibility (conjugation) and information security, harmonization of existing and emerging government information systems
Government agencies are required to continuously improve the efficiency, quality and meaningful access of its services while streamlining the delivery. In a country with over 350 languages and more than 60 million individuals that speak a language other than English at home, federal agencies must find strategic and innovative ways to ensure all are capable of navigating the complex web of public services, programs and the legal system.
The "do more with less" concept is detrimental. Municipalities cannot continue this behavior if the desire is to remain progressive and deliver essential services effectively. Traditional governance and provision of services must be reexamined and innovation embraced. In Lambton "going mobile" for field staff through the use of tablets and electronic correspondence has provided service delivery at a reduced cost. Accurate information is readily accessible for staff. The reimbursement for the technology investments has been justifiable.
According to Jane Fountain, e-government or the governing with the use of technology has changed bureaucracy reform. She looks at the changes over the course of two presidencies one the Clinton Administration in the 1990’s and the other the Bush Administration in the 2000’s, as well as the state level.
The selected agency chosen for this paper is the City of Memphis Information Services, (IS). The City of Memphis has existing and emerging technologies in government operations, and its delivery of services to the public. The IS works to improve City government efficiency through technology and to make communications with the City uncomplicated and clear. The vision of the IS is to be recognized as a leading provider of innovative IT solutions for municipal services. The mission statement is: “Collaborate with City divisions in leveraging technology which provides responsive and cost effective services which support the City’s four priorities” (The City of Memphis, 2015). The Information Services Division’s FY 2015-2019 IS strategic
Information technology has changed the context in which governments must operate. Individual citizens and groups now have the ability to quickly organize and contest or influence the direction and mode of governance. From 24/7 news to flash mobs to blogs to political tell-alls, the rapid flow of information demands rapid results from systems of governance. How has information technology compressed the ability of governments and organizations across the board to implement long-term strategic planning? How has information technology redefined sovereign and cultural borders? How can the government leverage information technology to “fight back”? What kinds of skills and resources are needed by both the people sending the message
Citizen Sourcing is where the public helps government be more operational and receptive. Government holds accountability, but citizens influence direction and outcomes, improve the government's situational awareness, and facilitate execution of daily government services. For the Government as a Platform, the minimal marginal costs of digital data dissemination and computer-based services allows government to create its knowledge and IT infrastructure accessible to the public that made financial contributions for its development. In the process, the state can help citizens improve their daily productivity, decision-making, and well-being. Government is not responsible for the resulting activity, but can leverage its platform and influence to
The main objective of this study is to examine the important and advantages for Tesco in using e-business strategy to compete with competitors. It also includes on how Tesco could satisfied their customer needs or demands adequately with their e-business strategy and how Tesco could improve their current model and make it even better.
In addition, the government bodies are using the internet to communicate with people providing services from a distance such as banks , schools and health sections.
Before compare the two different models TPA and NPM, I will illustrate what is the
In the following paragraphs, I will explain the dominant theory in public administration practice and elaborate on the major theoretical assumptions of the Old Public Administration. As stated in the question, the world has transformed through globalization, information technology, and devolution of authority since the latter part of the last century. The dominant theory in public administration has been replaced from the traditional rule-based, authority-driven processes of the Old Public Administration with market-based, competition-driven tactics in the New Public Management, beginning in the 1980s (Kettl, 2000, p. 3). This was an effort to privatize government and streamline public administration to maximize efficiency and productivity. Heavily relying on market mechanisms to guide public programs, public administrators in the New Public Management are encouraged to “steer, not row,” meaning they should not bear the burden of delivering services, but instead define programs that others will carry out, through contracting or other means (Denhardt & Denhardt, 2011, p. 13). Core values of the New Public Management include using private sector and business approaches to the public sector, squeezing as many services as possible from smaller revenues, market style incentives, providing customers more choices, and focusing on outputs and outcomes instead of mainly processes.
There is the need to stress improving organizational and processing procedures. This can be done by the use of technology such as e-gov and management information systems. Also, computer and software applications can make a difference in large education systems, unemployment compensation, retraining, welfare-to-work, and monitoring capital construction programs. The importance to maintain and improve productivity of our government programs. It is very important that we improve productivity of government programs. In this economy we need to be able to cut costs wherever possible, this enables us to do so. It also would limit the amount of involvement and confusion it would bring if we don't improve them. The efficiency as we improve will also be developed.
Admittedly, it is important to have an effective government for the growth and development of a nation. Equally, it is important to maintain a democratic government. While there are different ways of understanding what constitutes a democratic government, in public administration, democratic government can be viewed as a government that is responsive to the perspectives of its citizens and exhibit responsibility to the citizens. This can be promoted by the public institutions and public administrators (King, Feltey, & Susel, 1998). They can use various processes to ensure a democratic government including collaborative governance, decision making, citizen participation, administrative reforms, and budgeting. This paper seeks to discuss and analyze the efforts that the public organizations and the public administrators can make with regards to collaborative governance, citizen participation, and decision making to maintain a democratic government.
The impact of information technology has been tremendous within the public sector. Over the years, the growth and development of technology has caused the public sector to change. One of the most significant changes in technology has been the evolution of the information systems and how their development has reshaped the way the world uses technology. “It has been just over fifty years since the worlds first programmable computer became operational. It cost millions of dollars to build and processed an unprecedented 5,000 instructions per second. By 1971, Intel was able to pack 25 times that power into a single, two hundred-dollar chip. Today’s personal computers process