Facilities Management in the Service Industry

Quality sets the standard in any business and if there is no quality then what’s the point to travel. Many government and private organizations have taken the initiative, towards serving their customers, with the best quality in service possible to set standards.

As we discussed in class, every business is faced with these issues and they are important to managers making strategic decisions. One of the first things learned about business is that if there is no demand for a good or service, the firm that provides it will not continue to exist. Over time the hotel industry has continued to change with market conditions and make itself attractive to business

The comparison of performance is possible for the bed and breakfast hotel to consider the implementation of smooth changes. The maintenance of the specific database is expected to provide the clear view of the accomplished aspects. The important influence of any sort of changes is on the organisational staff. For evaluating this aspect, it is recommended for the organisation under consideration is considering the importance of possible changes. In case the organisations are growing quicker as compared to the expected company structure, the change is required to be planned for easing the tasks regarding the employees. In the opposite case, the organisation should consider the expected growth with the reduction in employees. All such aspects are required to have a specific back up plan in case of the emergency. The plan of projected

Operations management concerns with managing of resources that directly produce the organization’s service or product. These resources are brought together by a series of processes so that they are utilized to deliver the primary service or product of the organization. Thus, operations is concerned with managing resources through transformation processes to deliver service or products. (Rowbotham, Galloway and Azhashemi, 2007) Since the mid-1980s, the rate of growth of major service sector categories as hospitality services, has been approximately double that of other industries (Daley et al., 1998). Due to the unique characteristics of service operations, such as heterogeneity, inseparability,

Hence, architects, engineers, interior designer, quantity surveyors/valuers/estimators, planners, furniture installers property/maintenance/asset manager are among the frequent service provider chosen, in which depends on the nature of business organisations itself.

Customer care and efficient operations can give hospitality related business a decided competitive advantage, and improved technology in hospitality industry which allows these businesses change in both areas.

The role of System Operation are plays as a very important function in a hotel in order to run the operation system of the hotel for planning, coordinating and controlling the resources and then it will be more easy to manage. In every hotel, they have their own specific operation system. So that for this assignment, I would like to choose The Majestic Hotel Kuala Lumpur housekeeping department. The function of Housekeeping department is that to keep the venue cleaning and sanity. So that the system operation’s impact on the housekeeping department cannot be underrate in order to scheduling and planning which rooms must be cleaned, assign the tasks and check the work. (Robert C, 2012, pg1)

Servicing companies offer an intangible product that cannot be touched or seen. Defining quality can be difficult with services. Since services is an experience, perception defines the quality of services (Reed & Sanders). Time and consistency are very important perceptual factors for measuring quality in a

In this article, I will relate the lessons of the Ritz-Carlton experience, based on an extensive interview with Patrick Mene, Ritz-Carlton's corporate director of quality. At the conclusion, I will discuss some of the issues relative to implementation of TQM in the hotel industry.

Hospitality operation management can be well-defined as one of classification of transmitting the contribution that can be resources, products, services into an necessary output as in goods and better performance of services and healthier utilization of assets by going through some of the management process such as planning, controlling, forming and accomplishing them for a business 's strategy in hospitality.

The aim of this report was for students to undertake research into factors that drive change in business as a whole, why they occur and how it can impact upon the management of hotels in the future.

This research will focus on an additive exploration of prior undergraduate research of Hussain,(2011). In 2011 Hussain has researched only 3 star Hotels In Norther Cyprus. This study will incorporate 4-5 star hotels as its research settings. This will add

This chapter seeks to provide the basis of the research project. It will entail what the researcher intends to research on. The current capabilities of the Management Information System in place and how it is suppose to perform to improve on its effectiveness in the day to day running of the hotel.

The concept of quality have defined in terms of goods or products by the older literature. Because goods are tangible, their quality can be viewed in terms of the, functionality which is dependent on their manufacturing processes. Parasuraman et al (1985) argues that the knowledge about goods is not enough to fully understand the concept of service quality (Parasuraman et al., 1985). Services on the other hand are intangible, hence firms finds it challenging to measure and evaluate their quality as perceived by customers. Service are performance base rather than objects they cannot be counted, measured, inventoried, tested and verified before sales in order to assure quality. This leads to challenges in understanding customers perceived service quality. Secondly services are is heterogeneity. This means that service

Hotel Management involves maintaining various operations of the hotel like Booking or reservations of the rooms, Cancellation of the