Proposal-Customer Satisfaction Equity Bank Kenya Student Number: R1506D824772 Student Name Azhi Dler Mohammed Mirza Customer Satisfaction at Equity Bank Kenya Introduction The banking sector is facing a dynamic change in the market. In addition to that, there is an economic and financial crisis in the banking industry, hence aiming customer satisfaction is very crucial for the banking sector. It's well understood that customers are the backbone of any company. Customer satisfaction is an
industry, and competitor environments. Another issue affecting companies is the role business ethics plays in gathering competitor intelligence. External Business Market The Domestic Airlines industry is affected by key external drivers, such as corporate profit, world price of crude oil, per capita disposable income, inbound trips
in the market changing structure, customer preferences and demands, it requires the hospitality sector to perform well, particularly in creating innovative hospitality experience and achieving sustainability. There has no doubt about that most of contemporary studies and frameworks focus on how to support the hospitality sector to achieve the excellent customer experience through understanding customer characters. Customer relationship management and e-customer relationship management strategies
Dealing with such a potentially dangerous threat of infection the strength and reliability of sharps containers must surpass any federal standards and should be able to withstand all conditions. In addition, the integrity of this product is a key factor for the Halsey Corporation as it comprises a significant share of the targeted $900 million in sales.
percentage of worldwide online shoppers has increased by 50% from 2000 to 2001. Consumers’ perceived benefits comprises of the sum of online shopping advantages or satisfactions that meet their demands (Wu, 2003). There are six perceived benefits considered in this research, which are Webpage design, product choice, price, convenience, customer service, and product quality. 2.2 Previous Studies 2.2.1 Webpage Design Twenty studies investigate the relationship between website quality and consumers online
To Analyze Factors Affecting On-line Shopping Experience A Structural Equation Modeling (SEM) Approach Submitted by: GROUP 08 1. S 040 - Noor Mohammad Azad 2. N 032 - Mudassar Iqbal 3. S 067 - Shiv Shankar 4. N 070 - Vijay Singh 5. N 077 - Sukhdeep Singh Introduction e-Commerce in India is on a rapid ascend. Contributing factors include increase in internet penetration, rising disposable incomes, especially among the middle class, increasing consumer base in urban areas, credit availability
steps should management take to improve quality? The study 'Banking services: Customer expectations and perceptions ' attempts to analyze the gulf in service quality of public and private sector banks in terms of customers ' expectations and perceptions. The study has been carried out at both aggregate and disaggregates levels in order to explore and map the differences. The study also traces the factors affecting customer expectations and perceptions in regard to the service quality of banks. The
and lapsed customers - Spoon & Café business contractors and sub-contractors - Spoon & Café business resources suppliers • Identify if they are being impacted the same, or experiencing the change differently: they will experience the change differently as all the required business participants will take the full responsibilities and accountabilities within all the stages of project implementation action plans. • Identify what is being changed (processes, systems, job roles, etc): Customer service strategies
Businesses need to focus on external factors, as they are uncontrollable and impact each firm in an unexpected way. External Factors can affect the ability of a business or venture to accomplish its key objectives and destinations. These outside components may incorporate; Competition, social, legal, and technological changes, economic and political environment. This research paper will investigate external factors and their effects on organisations. The examination of the topic will be based upon
How to measure employee engagement? To determine the level of employee engagement, the organisations should make use of a comprehensive employee satisfaction survey. Such surveys are a popular tool used to solicit employee feedback and to improve levels of productivity and commitment by identifying the root causes of workplace attitudes. They also help in developing an understanding of the extent to