Factors Contributing An Agency Losing Sight Of Its Responsibilities For Clients And Focus On Their Needs

In Social Care there is an accountability for the welfare of the individual, whether they are being cared for or enabled to be independent. The enabler has responsibility for the individual, and the Company that provides the service to the client has responsibility towards both the enabler and the individual. They are answerable to families, CQC, the local council, social care workers and the police.

Social policies were put into place to fight the injustices that plague our community on a daily basis. Social problems like poverty, homelessness, sexism, racism, discrimination, to name a few. Agency policies are put into place to support social and economic justice, to promote non-discriminatory rules so that everyone can be seen and treated for their problem without bias.

In the area of youth and family programs the agency has developed programs that are designed to provide a supportive environment to promote healthy development. At the same time, the agency’s

Different client problems appear for different reasons and there are various theories used to identify the client’s problems. No one is exempt from problems, this much is a given. Problems are a part of the everyday life,

Case management services include service coordination, one stop employment services, program referrals to outside agencies, crisis management, tax assistance, various workshops, classes, and trainings, community events, and a multitude of community partnerships. Family Self Sufficiency consists of case management, life skills training, education and employment services, homeownership, escrow accounts and referrals to other resources. Lastly, Senior Service Coordination entails on-site service coordination, on-site food supplement

“Contracting by its very nature is a partnership and a way to facilitate change as a process rather than dictating I know what is best for you. A core value of social work is self-determination, and the client is the primary partner. Contracts specify the goals to be accomplished and the means to accomplish them, clarify the roles of the participants, and establish the conditions under which assistance is provided” (Cummins et al., 2012, p.225-226).

Though the legal assistants have a desire to help their ability to do so is caught up in the bureaucracy of a lengthy intake process and by fear of overstepping their limited authority to actually assist the customer. Julie, the director and only full-time employee at the center is the main source of this. This case study examples her lack of management skills and lack of direction which does a great injustice to not only the customer but the volunteers.

Program Level – the person can identify which services and supports that wish to participate in. They can make recommendations for services.

The system-level intervention works at the macro level with the partnership of both administration and the worker. It is a worker’s responsibility to understand the agency’s policies, resources, finances, and gaps in services. The more educated a worker is in system-level intervention, the more effective he or she will be able to bring positives changes to a program and the clients. Furthermore, at the system-level intervention, the worker should also try to influence on behalf of the most susceptible, if changes are made.

The overall purpose of this paper is to compare program planning with program evaluation in a human service organization by describing how the two components are related. There will be examples of how program planning and evaluation interrelate with the PEACE Domestic Violence Agency scenario from Appendix B. We will also look at the technical and political aspects of program planning and evaluation that might encounter in the PEACE Domestic Violence Agency scenario, and how these aspects could affect the planning and evaluation process.

Maurice William’s understands that social workers get tired because of their relentless job responsibilities, therefore, she makes sure they don’t experience burn out since it is her responsibility to keep the families intact (Laureate Education, Inc., 2011). Since she is not out in the field visiting the homes, she puts her faith in her upper management team to be able to listen and pay attention to any problems or potential future problems (Laureate Education, Inc. 2011). Since she is unable to be out in the field, Williams uses her supervisory skills to train her staff to be able to identify potential problems and also to report back to her what the problems are. If there were problems out in the field (i.e., foster parents, foster children), she shoulders the full responsibility to make sure that the problems are addressed and resolved, or modify changes that are in the best interest of the children.

Within the department of Social Services all the roles are in a hierarchy system. At the bottom of the system is where a service user would make first contact with the department. This is where the service user would be assessed to deem whether the potential user is eligible to receive help and to which department would offer the service user the most appropriate help, for instance whether they would benefit from being referred to the mental health team or another relevant department. It is important that the first assessment is carried out thoroughly in order for the service user to get the help they need if they are vulnerable and if there are any safeguarding issues. The structure of a social services department is organised in such a way that there are specialist teams available to deal with various issues that affect service users. If someone has a mental health problem they will be able to receive specialist help from the mental health team, who will liaise with other professionals within the mental health sector such as psychiatrists and community mental health nurses, so that the service user can access all the available resources available and receive a positive outcome to their experience. The children and family’s department will be able to offer specialist help in supporting parents and children to stay together or if needs be intervention and safeguarding. These social workers will have specialist knowledge of how to interact with children and their families to

The residential treatment center in the case study, Gridlock Meadows, is a good example of an organization. According to Krist-Ashman (2014), an organization is a social entity that is goal directed, linked to the outside environment, and designed as deliberately structured and coordinated activity systems. A social entity is a group of people who are together for a social reason (Kirst-Ashman, 2014). The residential treatment center in the case study is a social entity because it contains employees, residents, and possibly outside participants who are interacting with each other. Gridlock Meadows further fits the definition of an organization because it is goal directed, which means that it exists for a specified purpose (Kirst-Ashman, 2014). The specified purpose of Gridlock Meadows is to provide treatment for adolescent males with serious behavior and emotional problems. Although not specifically stated in the case study, one would assume that Gridlock Meadows is designed as a deliberately structured and coordinated activity system. Ways that this may be evidenced would be by the presence of different departments within the treatment center performing designated functions, for example Beverly may be part of the counseling department which would be separate from the food service department or the custodial department. Finally, Gridlock Meadows meets the definition of an organization because it is

of the client’s do not appreciate what you are doing for them and get violent start threaten you, or

The program-centered administrative consultation has just one goal and it is to construct a new program or improve an existing one with the help of an individual or group of consultees. The primary role of the consultant is to help to consultee in the assessment for change. Consultant conducts meetings in order to assess with the problems and cultivate plans that will provide assistance to underrepresented populations.