Factors Influencing Employee Performance Appraisal System: a Case of the Ministry of State for Provincial Administration & Internal Security, Kenya

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International Journal of Business and Social Science Vol. 3 No. 20 [Special Issue – October 2012] Factors Influencing Employee Performance Appraisal System: A Case of the Ministry of State for Provincial Administration & Internal Security, Kenya George Ndemo Ochoti Jomo Kenyatta University of Agriculture and Technology Department of Business Administration P.O. BOX 62000-00200 Nairobi. Kenya Dr. Elijah Maronga, EdD Jomo Kenyatta University of Agriculture and Technology Department of Business Administration P.O. BOX 62000-00200 Nairobi. Kenya Dr. Stephen Muathe, PhD Kenyatta University School of Business P. O. BOX 43844-00100 Nairobi. Kenya Robert Nyamao Nyabwanga Kisii University College Department of Business Administration P.O.…show more content…
Most firms in Kenya now employ some performance appraisal system (GOK, 2009). The Performance Appraisal System (PAS) was introduced by the GOK to refocus the mind of the public from a culture of inward looking to a culture of businesslike environment, focused on the customer and results in addition to improving service delivery (Obong 'o, 2009). According to the new PAS, the evaluation of staff performance is supposed to run concurrently with the duration of ministerial performance contracts and the Government Financial year. Targets should meet acceptable quality standards and benchmarks as determined in each category of service delivery; the system should be supported by training of staff, particularly those with managerial and supervisory responsibility; and the process should be regarded as interactive, for mutual agreement between supervisors and appraisers (GOK, 2009). Longenecker and Goff (1992), observed that managers and human resource professionals belief that a PAS is a good tool for human resource management and performance improvement. If well designed and implemented it can benefit both the employees and the organizations (Coens and Jenkins, 2000). According to GOK (2009), the PAS has caused a cultural transformation within the public service from a baseline of extremely poor performance before 2003. The GOK has in the past made some efforts in launching and implementing Public Service Reform initiatives aimed at improving the performance of public

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