Factors That Influence The Success Or Failure Of An Organization Change Effort

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1. Introduction: “Any change, even a change for the better, is always accompanied by drawbacks and discomforts”. Arnold Bennett. According to Burnes (2004), change is an ever-present feature of organizational life, both at an operational and strategic level. Therefore it is important for an organization to identify where it needs to be in the future, and how management will deal with changes in order to get there (By, T.R., 2005). Moreover, the fact of organizations being in an ever-changing environment implies that organizational change is critical to the development, growth, success and survival of any organization (Buchanan et al., 2005; By, 2005; Farjoun, 2010). Ansoff (1988, p. 207) defines resistance as a multifaceted phenomenon, which introduces unanticipated delays, costs and instabilities into the process of a strategic change. It can be argued that resistance to change is a critical factor that can influence the success or failure of an organizational change effort. This paper aims to give an overview of Tesco and analyse the challenges Dave Lewis faces, now that he has taken the CEO’s position, which was preceded by Philip Clarke. Recommendations will be made with regards to resistance to change management, as it is an issue that should not be overlooked. After looking at these matters, the appropriate leadership style for this particular case will be proposed, evaluating different theories and points of view.

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