Factors affecting women entrepreneurs success

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Introduction to Operations Management

Operations Management

William J. Stevenson

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Introduction to Operations Management

Operations Management

Figure 1.1

The management of systems or processes that create goods and/or provide services
Organization

Finance

Operations

Marketing

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Introduction to Operations Management

What Do Operations Managers Do?


What is ‘Operations’?




a function or system that transforms inputs into outputs of greater value

What is a Transformation Process? a series of activities along a value chain extending from supplier to customer
• activities that do not add value are superfluous and should be eliminated




What is Operations
…show more content…
neration
Storage/Transportation Warehousing, trucking, mail service, moving, taxis, buses, hotels, airlines
Exchange
Retailing, wholesaling, banking, renting, leasing, library, loans
Entertainment
Films, radio and television, concerts, recording
Communication
Newspapers, radio and television newscasts, telephone, satellites

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Transformation Process
• Physical:

as in manufacturing operations
• Locational: as in transportation operations
• Exchange: as in retail operations
• Physiological: as in health care
• Psychological: as in entertainment
• Informational: as in communication

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Responsibilities of Operations Management
Table 1.6

Planning








Capacity
Location
Products & services
Make or buy
Layout
Projects
Scheduling

Controlling/Improving





Inventory
Quality
Costs
Productivity

Organizing

– Degree of centralization
– Process selection

Staffing

– Hiring/laying off
– Use of Overtime

Directing

– Incentive plans
– Issuance of work orders
– Job assignments

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Key Decisions of Operations Managers
• What

What resources/what amounts
• When

Needed/scheduled/ordered
• Where

Work to be done
• How

Designed
• Who

To do the work

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Decision Making

System Design



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