Fast Food and Poka Yoke

842 Words Feb 2nd, 2018 3 Pages
Every operational process engaged in by a person, whether a worker or a customer, presents an array of opportunities for that person to commit avoidable mistakes which nullify the operation's beneficial potential. By designing a product or mass production system in such a way that these mistakes cannot be made, or essentially "fool-proofing" something so that it can only be used correctly, it is possible to reduce or eliminate entirely the type of errors which can cumulatively cost companies millions of dollars per year. The Japanese have perfected this concept of specifically engineered fail-safes through the widespread use of Poka-Yoke, a term which is "translated as 'resistance to errors' by avoiding (yoker) errors resulting from inattention (poka)" (Dudek-Burlikowska & Szewieczek, 2009). By recognizing the potential for defects in the performance of any process, and consciously redesigning that process in such a way as to remove the chance of that error occurring, it is possible to create systems that can only be operated in the intended fashion. The underlying philosophy and methodology of Poka-Yoke "was introduced by Dr. Shigeo Shingo in 1961 "¦ one of the engineers for Toyota Motor Corporation "¦ to…

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